Product Associate

Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.

As a Product Associate in Voice Product, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences. You will also collaborate with talented professionals across product, design, analytics, and engineering to deliver solutions that matter. 

 

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

 

Job responsibilities

• Supports the development of our product strategy and roadmap
• Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
• Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals 
• Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
• Collects and analyzes metrics on product performance to inform decision-making
• Monitor industry trends and competitor offerings to inform product direction

• Work in Production Support 

   

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Exposure to product life cycle activities including discovery and requirements definition
• Developing knowledge level of the product development life cycle
• Emerging knowledge of data analytics and data literacy
• Basic experience with data analysis and visualization tools (e.g., Excel, SQL, etc.)
• Strong communication skills (verbal, written)
• High attention to detail and organization abilities

• Self-motivated with innovative spirit and a continuous development mindset

   

Preferred qualifications, capabilities, and skills

• Proficiency with Agile project delivery tools (e.g., JIRA)
• Familiarity with customer journey mapping, process improvement and design thinking
• Familiarity with voice AI, IVR and contact center solutions  
• Experience in financial services, fintech, or a regulated industry
• Ability to manage multiple priorities in a fast-paced environment
   

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. <