Customer Service Representative

Under the leadership of the Commercial Manager, the Customer Service Representatives are responsible for ensuring the efficient and effective co-ordination of artwork and/or print tooling projects on behalf of a designated group of customers, while adhering to procedures established by the team.

What you’ll be doing:

• Support and contribute to the safety and health of Trident and its employees

• Active participation in safety activities

• Successfully qualify on necessary safety training

• Perform all daily/weekly inspections and housekeeping as directed and trained

• Provide sales support, including the oversight of customer focused projects that drive performance improvements.

• Receive, interpret and document customer instructions, developing internal specifications and effectively communicating these to the Graphics and Manufacturing departments.

• Provide consistent feedback to customer on progress of all elements in a job.

• Provide timely, accurate invoicing.

• Excellent computer skills and proficient in Microsoft Office

• Excellent written, visual and verbal communication skills.

• Achieve minimum management defined Quality standards

• Identify and follow through on opportunities for growth

• Lead customer meetings and presentations

• Implementation of new business into Trident systems/workflows

• Support and contribute to the safety and health of Trident and its employees.

• Participate in process improvement and the quality program, and creation of RFC’s

• Print process knowledge (all three processes), understanding how trapping and separation affect the print result.

• Understand brand rules and style guides.

• Provide accurate KPI data for management review

• Train Admin and mid-level CSR’s in Trident and customer specific procedures

• Demonstrate good time management and organizational skills

• Participate in Employee Performance Management System for career development.

This is a HYBRID position based out of Cincinnati, OH Office

We’d love to hear from you if:

• 3-5 years of relevant experience.

• Competent user of: Adobe Illustrator, Photoshop, Outlook, Word, Excel, bespoke Trident systems

• Is able to work in a flexible and dynamic work environment, working towards fast moving deadlines