Field Process Engineer

About Oxford Instruments:
Our purpose is to accelerate the breakthroughs that create a brighter future for our world. Our technology and scientific expertise enable our customers to discover and bring to market exciting new advances that drive human progress. We aim to be the scientific instrumentation partner in every significant lab and production facility across the world.

 

Our people and culture are vital to our success. We strive to offer the opportunities that will attract, engage, motivate and develop the very best talent.  This involves creating an inclusive environment and culture where difference is valued and people are recognised for what they deliver and bring to the team.

 

We are part of the wider Oxford Instruments Group that also includes Andor Technology, Materials Analysis, Plasma Technology and X-Ray Technology. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

 

We want to empower our employees so that they innovate, support our growth and improve our productivity. We support them to make the right decisions and reach their full potential as they develop their careers at OI. Our ways of working are lived every day and are as follows:

 

• We start with the customer
• We succeed by being focused
• We make and keep our promises
• We work together as one team
• We help and trust each other to succeed

 

About the Opportunity:  We have an exciting opportunity for an enthusiastic Field Process Engineer to join a team of innovative and dedicated professionals.   The FPE will ensure that Oxford Instruments Plasma Technology equipment is fully functional and available for customer use, involving regular extensive travel on a worldwide basis. We are looking for a candidate that will respond quickly to process issues in the field during emergency breakdowns, warranty service and service contract work and will provide technical process troubleshooting and liaison with customers. The FPE should have good awareness of the demands associated with handling hazardous materials and manage the risks appropriately.

 

Location for this position should be within an hour of a major airport in either the central of mountain time zones. Ideally one of the following locations: Dallas, Houston, Austin, Denver, Pheonix, Salt Lake City, or Albuqureque.

 

Key Responsibilities:
•    Ensure that effective and accurate communication is maintained between all relevant parties and ensure that information is fed back to Service Management, Process Management, and Sales Team so that all files may be up-dated effectively.
•    Demonstrate process performance of tools installed at customer’s sites to pass customer acceptance tests and achieve system acceptance. This will involve foreign travel.
•    Develop an excellent working knowledge of the technology to facilitate fault finding and root cause analysis on processing results or equipment performance to deliver optimised process and hardware performance.
•    Carry out customer training both at OIPT and at customer sites.
•    Ensure all work is carried out in accordance with the Company’s Health and Safety and ISO9001 Quality procedures.
•    Liaise with Sales Team to ensure complete alignment with customer expectations and all relevant background information
•    Help to maintain an accurate record of the status of the system, timing of warranty, parts supplied, service contracts and failures so that trends can be analysed.
•    Keep up-to-date all relevant enquiry and project files on any significant information.
•    Provide detailed and accurate record of expense incurred on behalf of the Company.
•    Individuals with specific knowledge of the technology and associated hazards will apply their knowledge and skills to support the implementation of appropriate systems.

 

About the Candidate: 

The Right Candidate will be a self-starting, diligent and enthusiastic team player, who is able to work independently and manage their own time. The FPE should be highly innovative and have good lateral thinking skills for identifying opportunities for technology development applications and is focused on excellent customer service. A relevant science or engineering degree, Chemistry or Chemical engineering and significant experience with the semiconductor industry or relevant experience in an academic institution will be important to be successful in this position, as well as experience with Thin film measuring (e.g SEM, AFM, etc.),  experience with Ion Beam (Deposition and / or Etch) and/or General deposition or etch experience is required. Willingness and desire to travel frequently is a must.