Customer Relations Management, Senior

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

Step into a dynamic role with Freddie Mac’s Single-Family Acquisition’s Seller Engagement team, where you’ll serve as the primary back up to the Account Executive, playing a pivotal part in delivering exceptional service to both customers and internal teams. You’ll be at the forefront of supporting effective solutions to address customer needs and requests.

In this position, you’ll contribute to the success of the Customer Focus Teams by contributing to the contract negotiation process—both internally and externally—championing agreements that benefit our clients and organization alike. In close alignment with the Account Executive, you’ll tackle complex scenarios, landing on solutions that are innovative and thorough. This is an exciting opportunity to make a meaningful impact, grow professionally, and be part of a Sales team that values your ideas and initiative.

Our Impact:

Seller Engagement is the primary customer-facing organization in the Single-Family Acquisitions division. We are responsible for managing the business-to-business relationships with our Sellers and the purchase of their loans. This includes the full life cycle from onboarding a newly approved Seller, overseeing the provisioning of access to our tools, providing training materials, contracting negotiated terms, supporting exception processing and helping with any corrective actions.

Your Impact:

You will represent the organization as the principal customer contact on contracts and often perform project leadership activities. In addition, you will interact with senior customer personnel on significant matters frequently requiring coordination across organizational lines.

Qualifications:

• At least 5 years of related mortgage experience is desired.

• Bachelor's degree or equivalent experience; advanced studies/degree, preferred.

• At least 5 years of demonstrated exceptional customer service experience.

• Proactive in ensuring timely updates, follow through and task resolution.

• Clear, concise and compelling communicator, both oral and written

Keys to Success in this Role:

• Driven self-starter that enjoys working with customers and is a proven problem solver.

• Works under limited direction. 

• Independently determines and develops approach to solutions.

• Ensures swift and accurate completion of work.

• Consistently takes initiative to keep customers informed on progress of tasks and outstanding matters.

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants:  Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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