Patient Escort/Messenger

Site: The Brigham and Women's Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Summary:

Responsible for providing safe and efficient transportation for patients within the healthcare facility. Facilitates the timely delivery of messages, documents, and supplies to various departments, ensuring effective communication and support throughout the organization.

Does this position require Patient Care? Yes

Essential Functions:

-Escort patients to and from various locations within the healthcare facility, such as examination rooms, diagnostic areas, operating rooms, or other treatment areas.

-Ensure the safety and comfort of patients during transportation, taking into account their specific needs and mobility limitations.

-Follow established protocols and procedures for patient transportation, including the use of appropriate equipment, such as wheelchairs or stretchers.

-Receive and prioritize messages, documents, and supplies for delivery throughout the facility.

-Deliver messages and documents to appropriate recipients, ensuring accuracy and confidentiality.

 

Qualifications

Education
High School Diploma or Equivalent preferred

Per diem evening shift

Experience
Experience in a healthcare or customer service-related role. 1-2 years preferred

Knowledge, Skills and Abilities
- Strong communication and interpersonal skills, with the ability to interact effectively with patients, visitors, and staff members.
- Basic knowledge of medical terminology and healthcare procedures.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Physical stamina and the ability to perform repetitive tasks, such as pushing wheelchairs or transporting patients.
- Excellent customer service skills, with a compassionate and patient-centered approach.
- Ability to maintain confidentiality and adhere to ethical standards in handling sensitive information.

 

Additional Job Details (if applicable)

Physical Requirements

Standing Frequently (34-66%)

Walking Frequently (34-66%)

Sitting Occasionally (3-33%)

Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)

Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)

Pushing Occasionally (3-33%)

Pulling Occasionally (3-33%)

Climbing Occasionally (3-33%)

Balancing Frequently (34-66%)

Stooping Occasionally (3-33%)

Kneeling Occasionally (3-33%)

Crouching Occasionally (3-33%)

Crawling Occasionally (3-33%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Frequently (34-66%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

 

Remote Type

Onsite

 

Work Location

75 Francis Street

 

Scheduled Weekly Hours

0

 

Employee Type

Per Diem

 

Work Shift

Evening (United States of America)

 

Pay Range

$17.36 - $23.80/Hourly

 

Grade

2

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential com