Employment Type:

Full time

Shift:

Day Shift

Description:

Acts as a receptionist, greeting patients and visitors. Interviews and registers new and established patients. Schedules patients for appointments in the computer system. Performs all point of service collection activities which include co-pays, ROA's, self pay, high risk accounts, and balancing of cash drawers. Incorporates customer service standards when interacting with the colleagues and/or consumers. Conducts insurance verification utilitzing Real time eligibility. Acts as a collaborating member of the Medical Group. Adheres to MercyOne's performance expectations and performs all defined services and other related duties in accordance with the mission, vision, values, and culture of MercyOne.

What you will Do:   

• Greets patients and visitors
• Interviews patients to verify information and enters data in the computer system. 
• Conducts Insurance verifications, scans insurance cards and enters/updates computer system
• Schedule appointments for patients
• Collects payment of co pays, balance due, etc.
• Updates database consistently

Hours/Schedule:

• 80 Hours Biweekly (1.0 FTE)

Minimum Qualifications:      

• High School Diploma required

• Ability to read, write and understand the English language, and communicate effectively with patients and colleagues while performing job duties
• One (1) year experience in a medical clinic setting preferred
• Completion of a Medical Secretary program preferred

Position Highlights and Benefits:

• Personalized health insurance plans effective on start date
• Retirement Plan with company match
• Paid time off    
• Employee Assistance Program (EAP) & Wellness programs  

Ministry/Facility Information:   

MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments:   

• MercyOne Waterloo Medical Center, Area Level III Trauma Center and accredited chest pain center   
• MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation   
• MercyOne Oelwein Medical Center, Community Level IV Trauma Designation   

With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa.   

MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.    

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.