Overview
TABITHA’S PURPOSE: We empower people to live joyfully, age gratefully.
Responsibilities
POSITION SUMMARY:
The Clinical Manager is responsible for the day to day operations of the HHC agency to include planning, organizing, directing, and evaluating the activities of the clinical operations to ensure the highest quality care is delivered to all elders/residents/clients(hereinafter, “elders/clients”). Primary tasks of operation focus on:
- Direct supervision of clinical staff
- Episode management
- Management of staffing and scheduling for the agency
- Retention of staff
- Orientation of new staff
- Budgeting and management of resources and expenses
- Coordination of care among team members and elders/clients
- Establishing the standard of care and practice
This employee strives to uphold Tabitha’s LIVE Culture, Crew Code of Conduct and actively embraces Tabitha’s Core Values. As a result, the employee supports Tabitha goals related to dignity, respect, independence, competence, autonomy, personal comfort, safety and security of elders/clients. In addition, the employee contributes to the success of Tabitha through ongoing collaboration with coworkers, management, volunteers and others in the organization.
ESSENTIAL FUNCTIONS:
Talent: Responsible to interview, hire, supervise, and coach all clinical staff. Evaluates job performance and provides timely, ongoing feedback to the clinical staff. Conducts shared visits with staff ensuring competence and customer service. Resolves personnel problems utilizing management policies and procedures and follows the disciplinary action procedure when appropriate.
Retention: Fosters and maintains effective working relationships with peers, clinical staff, and other business lines within the organization. Responsible to develop strong, collaborate relationships with clinical staff that enhance job satisfaction and retention. Acts as a resource and coach for office and clinical staff.
Regulation: Ensures staff is educated and follow federal/state/other third party payers’ regulations regarding elder/client care. Review procedures to validate clinical staff practice are supported by the procedures.
Orientation: Organizes, plans, and supervises the orientation of all new staff, delegating specific tasks to key team member and partnering with preceptors to ensure a thorough, effective orientation that meets the required milestones.
Payroll: Collaborates with Senior Business Manager to oversee payroll practices within the agency, balancing productivity with managing budget and identifying trends among staff.
Staffing and scheduling: Collaborates with scheduling to assure clinical staff resources and assignments are consistent with meeting patient care needs and productivity expectations.
Budget: Provides input to the administrator in developing Capital and Operational budget. Manages expenses, PTO, and salaries to assure budget is met and when needed makes adjustments quick to meet budget obligations.
Marketing: Represents the agency and organization at outreach activities promoting services.
Quality: Collaborates with the Quality Assurance and Performance Improvement Manager to sustain standards of care and practice which are consistent with current trends in the industry. Holds staff accountable to evidence based practice; keeps abreast of current clinical trends in home health and geriatric care. Participates in departmental goal setting, develops action plans, and follows through to meet timelines.
Works collaboratively with the Clinical Informatics team and the Information Services team to resolve clinical software issues and promote efficiency in documentation.
Care Coordination: Leads coordination efforts on complex cases with the clinical staff to ensure the development and implementation of updates to the individual Senior/client needs are continually assessed to the individualized plan of care provided. Coordinates the episode of care with the clinical team; ensures appropriate numbers of visits for HHRG score. Resolves concerns from patients and family and provides timely follow up and alters agency practice to correct the issue when necessary.
Leadership: Provides support to the branch offices ongoing: visiting at least monthly, providing direction to the office staff, and holding case conferences on elders/clients in the region. Provides leadership on work teams within the department and organization.
Participates in and may lead meetings as assigned.
Takes administrative on call as needed.
Keeps the administrator informed of pertinent information and reportable situations by means of verbal and written communication.
Organizes and prioritizes