Patient Accounts Billing Coordinator II - Fully Remote

Hours: 40 hours per week; Monday through Friday from 8:00 AM to 4:30 PM

Location: 100% remote

Job Profile Summary 

​This role focuses on activities related to revenue cycle operations such as billing, collections, and payment processing.  In addition, this role focuses on performing the following Patient Financial Services duties: Facilitates the reimbursement for clinical services provided to patients. Submits claims to health insurers, follows up with health insurers about submitted claims, and performs appeals for non-clinical denials, etc.    An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment.  The majority of time is spent in the delivery of support services or activities, typically under supervision.  An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education.  Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation. 

Job Overview 

Under general supervision, this position is responsible for supporting the day-to-day operations. This position is responsible for but not limited to overseeing scanning and indexing of correspondence and to ensure proper distribution of all incoming mail, retrieving all incoming customer service voicemails, processing of invoices, and other duties as assigned. 

Job Description 

Minimum Qualifications: 

1. High school diploma or equivalent. 

2. Two (2) years of experience in an automated medical billing and collection environment for a medical services provider and/or third-party payer OR Two (2) years of experience in a hospital setting working with processional and technical charges.

Preferred Qualifications: 

1. Completion of a medical terminology course to attain understanding of CPT and ICD diagnosis coding. 

2. Certified Revenue Cycle Representative (CRCR) OR Certified Professional Coder (CPC).

3. EPIC certification. 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Oversees scanning and Indexing of all incoming correspondence to ensure all incoming billing is distributed to appropriate areas and posted accurately within Epic. 

2. May check and retrieve all incoming voice mail messages for our Customer Service team and distributes to team for appropriate follow up for patient billing concerns. 

3. Ensures all invoices are current and up to date and work with Accounts Payable for resolution. 

4. May work with the bank lockboxes and Onbase to identify trends or issues with the incoming correspondence to ensure the mail is approp