Leasing and Occupancy Specialist I (Westridge at Hilltop)

WinnCompanies is looking for a Leasing and Occupancy Specialist I to join our team at Westridge at Hilltop, a 480-unit mixed-income residential community located in Richmond, CA.
In this role, you will perform all day-to day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals. You will also provide outstanding service to customers, residents, and clients.
Please note that the pay range for this position is $23.00 to $24.00 per hour, depending on experience. The work schedule is: Monday through Friday, from 8:00AM to 5:00PM.

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
• Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics.
• During the application or recertification process, responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third party vendor for review and approval.
• Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.

Requirements

• High school diploma or GED equivalent.
• 1-3 years of relevant work experience.
• Minimum of 1-2 years of experience in customer service.
• Direct experience with LIHTC and Section 8 programs.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills. 
• Eager to learn the business and tasks at hand.
• Strong attention to detail.
• Ability to work under pressure.
• Exceptional interpersonal and communication skills.
• Ability to work with a diverse group of people and personalities.

Preferred Qualifications

• Associate's degree.
• NALP, COS, SHCM, or CPO certifications.
• Experience with Yardi or RealPage property management software.

Our Benefits:Permanent full-time US employees are eligible to participate in the following benefits: - Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) - 401(k) plan options with a company match - Various Comprehensive Medical, Dental, & Vision plan options - Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution - Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance - Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) - Tuition Reimbursement program and continuous training and development opportunities - Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options - Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!) - Flexible and/or Hybrid schedules are available for certain roles - Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families - To learn more, visit winnbenefits.com
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