Managed Services Operations Analyst
SS&C TechnologiesAbout the role
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Job Title: Managed Services Operations Analyst
Location: Fort Worth, TX | Hybrid
About the Role
SS&C Black Diamond Trust, a leading provider of Trust accounting and Managed Services, is looking for a candidate to join its Managed Services Team. The Managed Services team provides operations services to Managed Services Clients based on the determined roles and responsibilities of the Client. We provide daily, monthly, quarterly and annual operational support to the delivery of such services using the Black Diamond Trust accounting software and coordination with 3rd party providers.
Why Join SS&C
SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence.
You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.
How You Will Make an Impact
- Input and maintain financial and accounting data in the Black Diamond Trust accounting software per the responsibilities defined for the Managed Service Client
- Interact on daily processes amongst the team
- Adhere to daily, monthly, quarterly, and annual procedures for processes within Managed Services
- Ensure that financial transactions are balanced and documented according to policies and procedures
- Processing, review and oversight of cash and security activity, including trade settlement, corporate actions, cash movement and shadow posting
- Meet and ensure daily deadlines are met for processing and reconciliation
- Interact on operational activity with each Client
- Identify and work with client for reconciliation outages
- Research, document, and handle client reported issues, provide user support to Clients and log Clients requests for services as needed to a timely resolution
- Build, maintain, and foster positive and growing relationship with Clients
- Work closely with Client Relationship Team to understand issues and assist in resolution
- Demonstrate relentless focus on
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