Operations Technical Analyst (Contractor)

Operations Technical Analyst (Contractor)

Remote | Contractor

About the Role

We are looking for a curious, analytical teammate to join our product operations team. In this role, you’ll help us design and test prompts for AI models that interpret complex healthcare documents—like treatment plans and prior authorization approval letters—using optical character recognition (OCR).

This is a great role for a recent graduate with a background in computer science, data science, or a related technical field who wants to apply those skills in a real-world, high-impact healthcare setting. You’ll work closely with operations and engineering to make sure our AI systems produce accurate, usable outputs that enable patients to access care faster.

Responsibilities

• Develop, test, and refine AI prompts that extract structured information from OCR-processed healthcare documents (e.g., treatment plans, prior authorization approvals).
  Analyze model outputs for accuracy and identify areas for improvement.

• Work with operations and engineering teams to translate healthcare and insurance workflows into clear technical specifications for AI.

• Create documentation and playbooks to ensure prompt strategies are reproducible and scalable.

• Stay up-to-date with best practices in AI prompting, document parsing, and healthcare data handling.

Qualifications

• Bachelor’s degree in Computer Science, Data Science, or related field (recent graduates encouraged to apply).

• Strong analytical and problem-solving skills, with attention to detail.
  Familiarity with natural language processing concepts, AI/ML, or OCR technologies (coursework or internship experience counts!).

• Ability to think critically about ambiguous problems and propose structured solutions.

• Strong written and verbal communication skills, especially in explaining technical ideas to non-technical teammates.

• Bonus: Experience with Python, SQL, or healthcare data/insurance workflows.

Benefits

• Competitive hourly rate (~$30+/hr)

• Remote-friendly role with flexible schedule.

• Direct impact: your work will help patients access the care they need more quickly.

• Opportunity to advance into a full time role at a high growth startup