Senior E-Commerce Specialist

Description

Founded in 2008 DMA Industries, LLC (DMA) has quickly grown to become a trusted supplier to the North American Automotive Parts Aftermarket. DMA has a dynamic, performance-driven work culture that embodies the entrepreneurial spirit. teamwork, collaboration, and an unwavering standard of ethics.

Position Overview:

We are seeking a detail-oriented and proactive Sales Specialist to join our team, focusing on managing e-commerce accounts and facilitating the setup of new items. The ideal candidate will possess excellent organizational and data management skills, strong communication abilities, and a keen understanding of e-commerce platforms. This role requires meticulous attention to detail and the ability to thrive in a fast-paced environment.

Requirements

Duties/Responsibilities:

1. E-commerce Account Management:

• Serve as the primary point of contact for all e-commerce accounts.
• Monitor and manage online sales platforms, ensuring product listings are accurate, up-to-date, and optimized for maximum visibility and sales.
• Coordinate with various departments, including marketing and logistics, to ensure smooth operations and timely fulfillment of orders.
• Work with assigned sales agencies to optimize listings and grow this channel.
• Respond promptly to customer inquiries, reviews, and feedback on e-commerce platforms to maintain a positive brand image.

2. New Item Setup:

• Manage the process of setting up new items on e-commerce platforms, including creating product listings, uploading images, and inputting relevant information.
• Collaborate with product management and marketing teams to gather necessary product details and ensure accurate representation online.
• Maintain comprehensive records of new item setup sheets, tracking progress and ensuring timely completion.
• Conduct regular audits to verify the accuracy of product information and troubleshoot any discrepancies.

3. Data Analysis and Reporting:

• Generate reports on e-commerce sales performance, including key metrics such as revenue, conversion rates, and inventory levels.
• Analyze sales data to identify trends, opportunities, and potential areas for improvement.
• Provide insights and recommendations to enhance e-commerce strategies and drive sales growth.
• Utilize analytical tools and platforms to monitor competitor activity and market trends, staying informed about industry developments.

4. Administrative Support:

• Assist with general administrative tasks related to sales operations, such as preparing documents, managing correspondence, and maintaining databases.
• Collaborate with internal teams to streamline processes and improve efficiency within the sales department.
• Handle ad-hoc requests and projects as assigned by management.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field preferred.
• Proven experience in e-commerce account management and/or sales administration.
• Familiarity with e-commerce platforms (e.g., Amazon) and proficiency in navigating online seller portals.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Excellent communication skills, both written and verbal, with a customer-focused approach.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Proficiency in Microsoft Office Suite, particularly Excel, for data extraction, analysis and reporting.
• Detail-oriented with a commitment to accuracy and quality.
• Ability to work independently as well as collaboratively within a team environment.
• Adaptability and willingness to learn in a dynamic and evolving industry.

This position offers an exciting opportunity to contribute to the success of our e-commerce sales initiatives and play a pivotal role in driving growth and profitability. If you are a motivated and organized professional with a passion for e-commerce, we encourage you to apply!

Language Skills: Ability to read and write in English. Ability to effectively articulate and present information and respond to questions from Management in a professional manner.

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation within ADA guidelines that do not cause Company excessive expenditure(s) may be made to enable individuals with disabilities to perform the essential