Accounts Receivable Analyst

About the Role
As an Accounts Receivable (AR) Analyst on our Commercial Finance team, you’ll own the end-to-end management of a portfolio of high-value customer accounts. Your expertise in reconciliation, investigation, and proactive collections will help drive down Days Sales Outstanding (DSO), strengthen customer relationships, and protect revenue. You’ll collaborate daily with sales, customer care, and finance colleagues to resolve disputes and deliver timely financial solutions.

What You’ll Do

• Maintain and reconcile customer AR balances: review aging reports, investigate discrepancies, and post adjustments to ensure accuracy.

• Drive collections activities: contact customers bi-weekly (or more frequently for past-due accounts) via phone and email to secure payment or documentation.

• Perform complex reconciliations: leverage Excel (pivot tables, VLOOKUP) and internal reporting tools to analyze payment histories and root-cause issues.

• Collaborate cross-functionally: partner with Sales, Customer Care, Order Management, and TD Capital to resolve invoice disputes, credit holds, and financing agreements.

• Negotiate settlements: prepare documentation, propose alternative financial arrangements, and escalate per authority matrix guidelines.

• Identify process improvements: flag recurring issues in the shared BPO/China process, recommend workflow enhancements, and help prevent revenue leakage.

• Serve as a resource: mentor junior team members, share best practices, and contribute to ongoing training.

• Reporting & visibility: generate weekly and monthly AR performance reports for management review, highlighting high-risk accounts and resolution strategies.

What We’re Looking For

• 3–5 years of commercial AR, credit or collections experience (exceptions considered for outstanding candidates)

• Strong analytical skills: proficiency in Excel (pivot tables, VLOOKUP), comfortable with data entry and basic financial calculations

• Critical thinker: able to dissect complex account histories, identify root causes, and recommend sustainable solutions

• Excellent communicator: confident engaging customers and stakeholders by phone and email, including international contacts

• Collaborative mindset: proven ability to work with cross-functional teams, build positive relationships, and elevate internal processes

• Organized and adaptable: able to manage multiple priorities under tight deadlines while maintaining attention to detail and confidentiality

• Tech-savvy: quick to learn proprietary systems and tools, intermediate-level proficiency in Microsoft Office (Excel, Word, Outlook)

• Education: high school diploma or equivalent required; bachelor’s degree in finance, accounting, or related field preferred

Working Model & Environment

• Hybrid schedule: 3 days onsite in Greenville, SC or Herndon, VA (typically Tuesday–Thursday), 2 days remote

• Occasional non-standard hours or overtime as business requires

• Professional office environment with fully supported work-from-home setup

Key Skills

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, includ