Senior Inside Sales Americas

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

 

 

We currently have an exciting opportunity for a Senior Inside Sales position, supporting the Americas region, with a focus on supporting various Nuclear Power Plants. In this position, the individual will serve as the Westinghouse Parts Business (WPB) primary customer contact for our Americas customers by supporting sales while achieving high levels of customer satisfaction. The Individual will have responsibility for cross-discipline decision making that includes the areas of customer interface, engineering, pricing, and supply chain. To help achieve business growth targets, the Individual will coordinate with outside sales managers to track and manage standard sales opportunities as well as identify new or non-traditional opportunities in both current and growing markets.

 

 Your Day to Day:

• Develop and process customer quotations and orders for standard parts/products using Pega and  SAP software/database interfaces.

• Effectively manage the quote turnaround time by coordinating with internal stakeholders.

• Support customers by meeting deliverable dates, providing timely and accurate communications, and providing 24/7 emergency support.

• Interact with customers and Westinghouse sales support to understand expectations/needs to ensure department responsiveness and customer satisfaction.

• Review and act upon weekly operational reports to achieve key performance metrics.

• Work with outside sales managers, implement strategic initiatives and identify growth opportunities based on customer interactions, product knowledge, and sales history.

• Interact with the Global Westinghouse Parts Business organization to review customer specifications, identify technical and commercial issues, and generate pricing.

• Interface with internal Westinghouse organizations to resolve customer delivered deficiencies and support invoice resolution.

• Prepare, review, edit, and assist in compilation of various reports relevant to customer satisfaction and internal metrics.

• Prepare special reports as required with observations, trends, and recommendations to management.

• Other duties as assigned with the goal to improve customer relationship and Westinghouse strategic initiatives.

 

 Who You Are:

• Bachelor’s degree from accredited university required.

• Sales, engineering, or supply chain management backgrounds preferred.

• 6+ years of professional experience in business related fields.

• Strong customer service skills.

• Knowledge of applicable technical products and services. 

• Advanced knowledge of business concepts and business acumen.

• Strong data administration skills including experience with Microsoft Office. (Enterprise Resource Planning, specifically Pega and SAP are beneficial)

• Excellent time management, organizational, and communication skills required.

• Ability to effectively manage multiple internal and external stakeholders with competing priorities.

• Experience with contract review, interpretation, negotiation and amendment as needed.

• Proven sales experience preferred.

• Language: English

Why Westinghouse?

Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions. We enable our delive