Clinical Sites Assistant Manager

Description

Position Summary

The Clinical Sites Assistant Manager (CSAM)- Carver/Sheridan/Extended Hours provides compliance, education, and operational support, in accordance with the Heartland Health Services’ (HHS) mission, strategic goals, federal and state laws and regulations, performance and outcome objectives, and accreditation standards. For daytime hours, this manager assists and reports to the Clinical Services Director and has direct supervisory leadership of the HHS Extended hours operations at all sites, and then daytime management of our Carver and Sheridan sites.

Essential Functions

• Essential Functions 
• Provides day-to-day leadership and supervision reflecting the adopted mission and core values of HHS. Monitors the patient workflow to keep the clinic functioning efficiently.
• Provides compliance, education, and operational support reflecting the clinic’s adopted mission, core values, and strategic plan.
• Interviews, hires, and supervises permanent and temporary employees, in conjunction with site manager and Human Resources and is the direct report and leader of HHS extended -hours operations, Carver, and Sheridan sites. 
• Participates with training and orienting of new employees and maintains training and orientation materials.
• Supports clinic personnel as a resource of guidance, information, and concerns, and performs the duties of those areas when assigned. 
• Works with clinical staff to create, maintain, and adjust clinical schedules.
• Receives calls for absences and schedule changes from clinical staff to utilize in scheduling.
• Assists the Director of Clinical Services to develop and maintain a site budget. 
• Completes regular audits to ensure consistency of workflow and documentation in the Electronic Health Record. Runs EHR reports, as needed, and assesses operational data to assure optimal operations of the after-hours care clinic.
• Facilitates the development and assists the implementation of standards, policies, procedures, protocols and guidelines, ensuring such policies and procedures are communicated to all employees and administered consistently in order to optimize patient-centered care.
• Conducts and keeps track of proper ordering and care in the use and maintenance of equipment and supplies; practices safety, environmental, and/or infection control methods.
• Maintains professional affiliations, enhances professional development, and serves on any external committee to keep current in the latest health care trends and issues.
• Is involved in HHS’s continuous quality improvement efforts designed to improve patient outcomes and as needed, involved in process/performance improvement teams.
• Demonstrates the ability to work with patients of all ages.
• Checks patient in by taking vitals, assessing pain, obtaining medication allergies, and assessing the reason for patient visit and other assessments as required.
• Completes the appropriate electronic health record templates.
• Reviews patient chart, checks for any outstanding lab, x-ray results or any medical visits since last appointment and as needed in the clinic, supports with pre-visit planning.
• Assists clinician during examinations oversees and performs waived lab testing and quality control within scope of competency and training.
• Educates and trains staff, in consultation with the Vice-President of Quality and Compliance, on quality improvement activities related to clinic organizational objectives, compliance, and individual job functions, i.e., OSHA, HIPAA, etc.
• Ensures clinic compliance with all applicable federal, state, local, and HHS rules, regulations, protocols, and procedures governing the clinical provision of medical services as well as those relating to, but not limited to, workplace safety, public health, and confidentiality.
• Maintains and assures confidentiality of patient information in accordance with HHS’s policies. 
• Reports building/equipment problems through the appropriate channels.
• Utilizes and maintains HHS laptop computer and cell phone to conduct clinical business during standard and non-standard hours as needed.
• Performs any clerical duty or department related task as assigned by manager in a continuously changing medical practice.
• Attends all staff meetings, department meetings, in-services, seminars, and any other meetings as required. 

Requirements

• Bachelor’s degree required.
• Two to three years previous experience in a medical office setting required as a CMA, MOA, or RN. If RN, maintains site license as a registered nurse. If a MOA, recommended to take CCMA exam within 1-1.5 years of hire.
• Previous supervisory experience in a health care setting highly recommended.
• Operational flexibility needed in orde