Corporate Protection Officer (Concierge) Corporate Security & Investigations Armed

Job Description Summary

Serve as both a security officer and concierge to maintain a safe, secure, and welcoming corporate environment. This role involves providing a discreet, armed presence while delivering exceptional customer service. Dressed in business casual attire, the officer will support the corporate campus and interact regularly with employees and guests.

Job Description

Responsibilities:

• Perform routine and specialized security tasks following established procedures.
• Exercise sound judgment and act independently in various situations.
• Resolve most issues autonomously; escalate unusual or complex matters to security leadership.
• Maintain a professional demeanor and high level of engagement with all stakeholders.
• Provide first responder assistance (first aid, CPR, AED, etc.) as needed.
• Respond as dispatched or requested to incidents on campus.
• Prepare a variety of reports.
• Investigate and present cases to law enforcement and state attorney for prosecution.
• Support an in-house proprietary security force.
• Operate a variety of tools and equipment specific to armed security duties, to include a radio, baton, handcuffs, handgun, and other firearms and weapons as required.
• Assist with special events.
• Assist and cooperate with law enforcement and other security departments.
• Perform other duties and responsibilities as assigned.

Knowledge of:

• State and local laws and ordinances.
• Investigation and interrogation techniques.
• Evidence collection and crime scene preservation.
• Ability to recognize and handle security threats and other emergency situations.
• Acts of terrorism, bomb threats, theft, sabotage and workplace violence.
• Security and fire safety systems used in corporate facilities.
• Dangerous substances and devices.
• Life safety codes and standards.

Skill in:

• Communications and behavioral analysis.
• Identifying and responding to fire, theft, vandalism and other acts of crime detrimental to life and property.
• Identifying and investigating unusual activities and unsafe conditions.
• Traffic and parking control.
• Responding to medical emergencies.
• Using radios and other communication equipment.
• Performing routine inspections of buildings and grounds.
• Using standard office equipment and security software applications.

Ability to:

• Handle difficult individuals and situations with the highest level of customer service.
• Recommend additions and/or changes in security methods and procedures to management to ensure the overall security of personnel and facilities.
• Evaluate and respond to threats in the workplace.
• Interpret and apply policies and identify and recommend changes as appropriate.
• Prioritize and manage multiple priorities in a fast-paced, dynamically changing environment.
• Communicate effectively, both verbally and in writing.
• Work independently as well as collaboratively within a team environment.
• Handle stressful situations and provide a high level of customer service in a calm and professional manner.
• Establish and maintain effective working relationships at all levels of the organization.
• Maintain proficiency with their issued firearm and current with all required licenses.
• Lift up to 20 pounds.

Educational/Previous Experience Requirements

• Associate Degree or equivalent and a minimum of ten (10) years progressively responsible experience in law enforcement or military police.

• OR ~

• Any equivalent combination of education, experience and/or training approved by Human Resources.

Licenses/Certifications

• Valid driver’s license required
• CPR and First Aid certifications or ability to obtain within 120 days after hire.
• State of Florida
• Class D Security License or ability to obtain within 120 days after hire.
• Class G Security License or ability to obtain within 120 days after hire.

Education

Associate's

Work Experience

General Experience – 10 to 15 years

Certifications

Florida Class D Security Officer License - Florida Department of Agriculture and Consumer Services

Travel

Less than 25%

Workstyle

Resident

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-t