Utilities Specialist

Location

Charleston - 997 Morrison Drive, Suite 402

Business

Our Growth, Your Opportunity

At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do.

 

As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.

 

Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.

Job Description

The Utility Specialist is responsible for managing utility accounts across all properties, including vacant, occupied, and newly acquired homes, in partnership with third-party providers such as SimpleBills. This position supports property operations by ensuring timely setup, maintenance, and issue resolution of utility services. The role contributes to operational efficiency and resident readiness by maintaining accurate account status and preventing service disruptions. It requires strong attention to detail, customer service skills, and the ability to manage high-volume workflows in a deadline-driven environment.

  

Essential Job Functions

1. Functional Responsibilities

• Create and manage online utility accounts for new and existing properties

• Complete and submit utility service applications, including gathering required documentation (e.g., deed/title)

• Notify utility providers of property vacancies and coordinate service transitions

• Monitor and respond to utility-related emails, including service requests and disconnection notices

• Ensure timely setup and activation of utility services across all assigned properties

2. Operational / Departmental Support

• Assign and manage workflow tasks within the system (CMS), including distributing tasks to regional utility technicians

• Coordinate with internal teams to obtain necessary property access details (lockbox codes, key locations, etc.)

• Submit past-due accounts for payment to prevent service disruption

• Track progress of all utility workflows and maintain accurate task updates in CMS

3. Compliance & Risk Management

• Ensure adherence to applicable federal, state, and local regulations, including fair housing considerations where applicable

• Maintain accurate documentation and records for all utility accounts and service requests

• Identify and escalate risks related to service interruptions or non-compliance

4. Financial / Performance Accountability

• Support timely payment of outstanding utility bills impacting account setup

• Monitor account status to prevent delays in service activation

• Contribute to minimizing service disruptions and associated costs

5. Leadership / Collaboration

• Collaborate with utility vendors, internal operations teams, and third-party providers

• Communicate effectively with stakeholders to resolve issues and ensure timely service delivery

• Support a team-oriented environment focused on operational efficiency and service quality

6. Additional Responsibilities

• Perform other duties as assigned to support business objectives

Performance Expectations & Key Metrics:

Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:

• Completion of approximately 60 utility workflows per month per specialist

• No more than 10% of assigned workflows exceeding 30 days

• Timeliness of service setup and responsiveness (within 24–48 hours)

• Accuracy and completeness of CMS task tracking and updates

• Reduction in service delays due to unpaid balances or incomplete applications

• Overall efficiency in managing high-volume utility account processing

Required Qualifications

Education

• High school diploma or equivalent required

Experience

• 2+ years of experience in a service-related or operations-focused role preferred

Skills &