Account Specialist - Student Accounts

Why Work at BYU   

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.” 

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work. 

Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

Job Description

Student Account Specialist

At BYU, we are more than just an educational institution—we are a community dedicated to empowering students on their educational journey. Our Student Account Services team plays a crucial role in ensuring that students have a seamless experience managing their accounts while making a positive impact on their financial well-being. We are seeking a dedicated and detail-oriented Student Account Specialist to join our team and contribute to this important mission.

As a Student Account Specialist, you will serve as a vital link between Student Financials Services and other campus departments, providing essential support to resolve student account issues. In this role, you will analyze student accounts to identify and correct discrepancies, manage department charges, and accurately process adjustments. You will also act as the primary liaison for tuition benefits between BYU and Church entities, including the Presiding Bishopric’s Office, Mission President’s Office, and other CES institutions. In addition to these responsibilities, you will evaluate and approve fee exception petitions, ensuring fairness and consistency, while contributing to the training and development of student employees to strengthen the team’s overall service delivery.

The ideal candidate will bring strong analytical and organizational skills, clear communication, and the ability to follow through on complex processes with accuracy, all while maintaining professionalism and confidentiality.  This position also offers the opportunity to grow professionally in a collaborative environment where your work directly contributes to student success and the strength of the BYU community.

What you’ll do in this position:

• Assist with student account transactions, including posting, adjustments and error corrections.
• Provide essential assistance to various departments around campus to upload charges to student accounts.
• Reconcile refunds daily to ensure accuracy and compliance with federal regulations.
• Manage the Financial Aid Credit Balance Report to identify, research, and resolve pending balances in compliance with federal regulations.
• Collaborate with CES institutions, the Missionary Department, and the Office of the Presiding Bishopric to ensure proper disbursement of tuition benefits.
• Oversee manual processing of EMBA tuition and scholarship postings in coordination with the Marriott School.
• Review and process the tuition exception fee petitions, prepare analyses for the Fee Exceptions Committee, and make account adjustments based on outcomes.
• Assist in managing Salesforce cases and addressing student inquiries.
• Manage the class deletion process, including compiling delete lists, coordinating with Enrollment Services and the Registrar’s Office, and notifying affected students.
• Coordinate with the Tax Office to post and refund Moving Advances.
• Manage Payroll overpayments and deductions.
• Conduct training sessions for Enrollment Services student associates pertaining to Student Financial Services processes and procedures.
• Maintain and uphold metrics to ensure efficient service delivery.
• Assist with reconciliations including the monthly budget reconciliation for the department.
• Collaborate with Enrollment Services to review and update content on the websites. 

What qualifies you for this role:

Required

• A firm commitment to the mission of BYU
• Bachelor’s degree or equivalent combination of education and office experience
• Basic understanding of accounting principles (knowledge of debits, credits, and reconciliation processes)
• Strong attention to detail with excellent analytical and organ