Enterprise Service Desk Manager

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

SSBI (T5)

Job Family:

Information Systems Management

Job Qualifications:

Skills:

Computer Systems, Information Systems, Information Technology (IT), Information Technology (IT) Infrastructure, People Management

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Information Systems Sr Manager

Transform technology into opportunity as an Information Systems Sr Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As an Information Systems Sr Manager, you will help ensure today is safe and tomorrow is smarter. Our work depends on Information Systems Sr Manager joining our team to

specialize in identifying and diagnosing issues and problems. The Information Systems Sr Manager serves as the point of contact to support service users and customers reporting issues, requesting information, access, or other services. The Information Systems Sr Manager specializes in delivering customer service through multiple channels including human, digital, self-service, and automated tools. Supports problem identification and resolution. Has the ability to identify, and diagnose issues, and problems, as well as provide solutions. 

HOW AN INFORMATION SYSTEMS SR MANAGER WILL MAKE AN IMPACT

• Manages employees engaged in providing information system solutions and technical support in one or more functional areas.
• Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Handle critical IT tasks and systems to provide critical services to the customer and enable them to achieve a technological advantage
• Design, organize, modify, and support an organization’s computer systems, including operating systems, business applications, security tools, web servers, email systems, and user hardware (laptops, PCs).
• Work with internal and external partners to communicate project status, activities, and achievements
• Acts as the routine contact point, receiving and handling requests for support.
• Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.
• Provides first-line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
• Assists with the development of standards, and applies these to track, monitor, report, resolve, or escalate issues.
• Contributes to the creation of support documentation

WHAT YOU’LL NEED TO SUCCEED:
● Education: BA/BS in Information Technology related field or the equivalent combination of education, technical training, or work/military experience.

● Required Experience: 5+ years of related experience
● Certification Requirements: DoD 8570.01 certification required – Security+, or higher

● Security Clearance Level: Must have fully adjudicated Secret security clearance, with the ability to obtain a TS/SCI

● Location: On Customer Site
● US Citizenship Required

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

The likely salary range for this position is $136,000 - $184,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA FL Doral

Additional Work Locations:

Total Rewards at GDIT: