Sr. NetSuite Administrator

About the role:

Backroads is a premium active travel company headquartered in Berkeley, CA, with operations across North America and Europe. We are seeking a Senior NetSuite Administrator with deep implementation experience to join our team during a critical phase of our NetSuite go-live. This is a hands-on, high-impact role working directly with our internal team and third-party implementation consultants to drive the project across the finish line and ensure long-term platform health.

The right candidate has been through a full NetSuite implementation before, knows where the landmines are, and can operate independently to configure, troubleshoot, and problem-solve without needing a lot of hand-holding.

What you'll be doing:

Implementation Support (Primary Focus)

• Serve as a hands-on implementation contributor, working alongside our third-party consultants and internal IT team to advance the go-live roadmap
• Troubleshoot configuration issues, data gaps, and integration failures as they arise across workstreams (AP automation, multi-entity/multi-book setup, journal entry integrations, and more)
• Participate in UAT cycles, validate configuration against business requirements, and drive issues to resolution
• Support data migration activities including data mapping, validation, cleansing, and cutover planning
• Help identify risks, flag scope concerns, and communicate clearly with both technical and non-technical stakeholders

Administration & Configuration

• Own day-to-day NetSuite administration: roles and permissions, saved searches, workflows (SuiteFlow), custom forms, fields, and records
• Configure and maintain AP and AR workflows, approval routing, and vendor management processes
• Support multi-subsidiary and multi-book accounting architecture, including intercompany eliminations and consolidation
• Manage the relationship with our third-party support vendor, coordinating and reviewing their work

Ongoing Platform Health

• Provide user support, triage issues, and maintain system stability through and after go-live
• Document configurations, workflows, and procedures to support knowledge transfer
• Proactively identify opportunities to improve processes, reduce manual workarounds, and optimize system performance

What you'll need to be successful:

• NetSuite implementation experience: you have been through at least one full implementation from configuration through go-live, not just post-go-live administration
• 7+ years of NetSuite administration experience with strong functional depth across Financials (GL, AP, AR), workflows, and reporting
• Strong configuration and problem-solving skills: you are comfortable owning complex issues end-to-end and working through ambiguity
• Data migration experience: mapping, validation, transformation, and cutover planning
• Ability to work effectively with third-party consultants and vendors, holding them accountable to quality and timelines
• Strong communication skills and the ability to translate technical issues into business-friendly language for finance and operations stakeholders
• Comfort operating in a fast-moving project environment where priorities shift and you need to self-direct
• SuiteScript experience: you do not need to build from scratch, but can read, troubleshoot, and make minor modifications to existing scripts
• Experience with multi-entity or multi-subsidiary NetSuite environments
• Familiarity with AP automation, SFTP-based integrations, or third-party payment platforms
• Experience in travel, hospitality, or other service-industry environments
• Prior experience supporting a NetSuite environment alongside an Oracle or other ERP platform

Work Environment:

• This is a full-time, contract or seasonal position, anticipated to end in December of 2026
• On-site, Berkeley, CA (4 days in office, 1 day work from home)

About the Department:

The Technology Team is a team consisting of dedicated professionals deeply committed to enhancing the digital tools for Backroads guests and employees alike. They bring a passion for continuous improvement and a collaborative spirit.

The department is comprised of several teams, which include the below:

• Product: The team creates innovative solutions that delight users and drive business growth by turning insights into impactful products.

• Data: The Data team ensures accuracy, consistency, and reliability across Backroads’ digital ecosystem. They manage integrations between applications, safeguard data integrity, and build scalable pipelines that enable efficient operations and data-driven decision-mak