High-Risk Fraud Investigator

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

High-Risk Fraud Investigator 3

Job Description:

What you need to know about the role-

Through managing a caseload of complex fraud investigations, High-Risk Fraud Investigators are provided the opportunity to work alongside leading investigations professionals in collaboration with law enforcement, private sector partners, and a broad array of internal stakeholders.  This role requires a self-starter with the ability to think critically and strategically when handling investigations, seeing beyond the initial facts presented and reviewing information thoroughly and in a highly organized manner to drive an investigation to conclusion.

Meet our team -

Global Investigations (GI) is seeking a highly talented, self-motivated, and analytical individual to join the High-Risk Fraud Investigations (HRFI) team under the Global Financial Crimes & Customer Protection (GFC&CP) Program.  The mission of HRFI is to ensure the financial and reputational resiliency of PayPal and its subsidiaries through the resolution of complex investigations into incidents of fraud.  HRFI supports a global remit, and our Investigators deliver value across multiple facets of PayPal and, more specifically, GFC&CP Risk Management functions.

Your way to impact

Your impact on HRFI’s mission will include protection of PayPal and our customers through direct action and broader change advocacy, elevation of the program through innovative tools and investigative techniques, enhancing partnerships both within PayPal and with external stakeholders, and furthering efficiencies and simplification in fulfilling regulatory requirements and more precise workstreams.  HRFI is often tasked with investigation of some of the highest risk and most urgent threats facing the Company, therefore HRFI’s impact is frequently highly visible and rapidly evolving.  Consistent with the significance and sensitivity of casework assigned, HRFI Investigators are required to operate independently, manage multiple competing priorities, and exhibit a sense of urgency when necessary.

Your day to day

In your day to day role you will...

• Shape and execute comprehensive, high quality end-to-end investigations to identify complex fraud patterns, trends, and typologies impacting PayPal and the global user community. Communicate findings concisely, accurately, and clearly to all levels of leadership.
• Drive investigations to a timely conclusion following the completion of a comprehensive an