US Client Success Specialist - WFH

About Penbrothers

Penbrothers is a leading HR and remote talent management partner, at the forefront of innovation in the Philippines. We're a fast-growing company that connects talented Filipinos with global opportunities at high-growth startups and dynamic companies, allowing them to thrive from the comfort of their homes.

About the Role

We're looking for an enthusiastic and organized Client Success Specialist to join our passionate team. You'll play a critical role in ensuring our clients' success by providing exceptional support and streamlining operations.

What you’ll do

• Be the Client Champion: Collaborate closely with Client Success Managers to champion client needs, addressing inquiries and questions via email and Teams messages.

• Mastermind of Efficiency: Provide exceptional administrative support to Client Success team members, ensuring smooth workflows and maximizing productivity.

• Data Wizard: Generate, monitor, and distribute insightful reports to stakeholders, keeping everyone informed and on track.

• Project Powerhouse: Assist in overseeing special projects, taking initiative and driving results.

• Salesforce Samurai: Leverage your salesforce expertise to perform data entry tasks, conduct data investigations, and provide top-notch client support.

• Communication Maestro: Respond to client inquiries and support matters via email in a responsive and professional manner.

• Reporting Rockstar: Craft compelling client reports tailored to their specific needs, providing valuable insights.

• Teamwork Makes the Dream Work: Contribute to project management tasks, fostering collaboration and achieving shared goals.

• Embrace the Challenge: Be prepared to take on additional responsibilities as needed, demonstrating your versatility and willingness to learn.

Requirements

What You Bring

• Adept and Experienced: A minimum of 3-4 years of experience in an Administrative Assistant, Client Services role, or similar background.

• Thriving on Change: Embrace flexibility and adaptability in our fast-paced, constantly evolving environment.

• Self-Starter with Drive: A self-motivated and proactive individual with a quick learning ability.

• People Person: Enjoy providing exceptional support to both internal and external clients.

• Tech-Savvy: Demonstrate proficiency in using and learning new online systems, along with internet savviness.

• Team Player: Adapt and collaborate effectively with diverse personalities and work styles.

• Organizational Guru: Possess strong organizational skills, a keen eye for detail, and the ability to manage multiple tasks simultaneously.

• Communication Connoisseur: Excellent verbal and written communication skills are a must.

• Process Pro (Bonus): A strong understanding of process flows and documentation is a valuable asset.

• Microsoft Master: Proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word) is essential.

• Salesforce Sage (Bonus): Prior experience with salesforce is a significant advantage.