Director, Staff Operations (Commercial Lines, Middle Market)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This is a Staff Operations Director position supporting the Middle Market ELT.

Ideal Candidate should have:

• Strategic & Financial Acumen: Proven ability to understand financial targets to support and lead business planning, strategy execution, and performance optimization.
• Operational Leadership: Strong project management skills to drive process improvements and integrate new operating routines and technologies.
• Talent & Culture Development: Skilled in performance management operating routines, communications planning, leadership meeting facilitation, and talent retention strategies.
• Executive Support & Collaboration: Trusted advisor to senior leadership, with strong relationship-building and servant leadership mindset.
• Future-Ready Mindset: Committed to continuous learning and applying development to drive business impact for the Middle Market leadership team.

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Job Description Summary

Our Senior executives are most effective when surrounded by strong key people. This role is exactly that, an extension of the leader that helps get things done! Are you ready for a high profile role where you function in a “chief of staff” capacity and are accountable to ensure key results are completed correctly and on time? If you can work with little direction, keep strategic imperatives in mind, pivot and adapt to changing priorities and projects, we want to know more about you!

As a Staff Operations Director, you'll lead multiple staff administrative operational functions within a major business unit, subsidiary or similar operation. This includes developing program management policies, standards and methods and performing program and project analysis.

Job Description

Key Responsibilities:

• Establishes and maintains processes to ensure alignment of business initiatives and business results.

• Facilitates the definition, maintenance and improvements of processes to provide cost-effective stewardship of assets and results.

• Directs the financial management, project/resources budgeting and resource planning processes for the business unit, product or functional assignments. Provides executive level reporting and analysis.

• Manages additional support services such as facilities, communications, licensing, reporting, accounting, office services, etc.

• Adheres to operational standards and methods, analyzes problem situations and acquires data.

• Serves as key member of business unit leadership team.

• Serves as primary liaison to other operations/business units for affected operations and/or products.

• Manages associates, including performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement and disciplinary actions.

• Serves as a leadership development role based on office needs and individual career path development plans.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to the business unit executive/officer; leads a team of professionals and/or vendors. 

Typical Skills and Experiences:

Education: Undergraduate studies in business, accounting and finance preferred. 

Experience: Typically, ten or more years of demonstrated experience in business management with emphasis on financial analysis, project management and leadership. At least five years of management experience required. 

Knowledge, Abilities and Skills: In-depth knowledge of business unit products services organizational structure and critical initiatives. Working knowledge of insurance or financial services operations including technology, financial analysis, and quality/training initiatives preferred. Demonstrated decision-making skills, including the ability to recognize, analyze and improve operational and financial performance. Strong verbal and written communications skills for internal/external contacts, negotiations and presentations.

Other criteria, inclu