Student Assistant, Tutoring
Department: Tutoring
Location: Westshore Campus
Reports To: Campus Director
Recruitment Type: Internal
Requisition ID: req6727
Employment Type: Student
Union Position: Non-Union
Work Schedule: Based on Department needs
Number of Openings: 0
Job Description:
SUMMARY
Grows and develops customer service skills by providing students
and the general public community support and assistance. Develops an
understanding of student and community needs to provide professional assistance
to students and the community in support of student
success. Develops relationships with new students and continuing
students at Tri-C encouraging and supporting their success at Tri-C.
ESSENTIAL FUNCTIONS
- Supports
student success activities
- Provides
student success information and connections to campus resources through class
visits and campus email
- Provides
assistance to peers in navigating campus services and enrollment processes at
Tri-C
- Acquires
familiarity with campus operations, facilities, student services and My Tri-C
Space; greets and assists students at key Student Services areas, conducting
campus tours, and serving as host/hostesses at campus events and activities
- Makes
class visits as needed
- Provides
overall excellent customer service to students and members of the community
- Performs
other duties as assigned
REQUIRED QUALIFICATIONS
EDUCATION AND
EXPERIENCE/TRAINING
- High
School Diploma (or equivalent)
- Completion
of at least six credit hours at Tri-C
- Minimum
GPA of 2.5
- Consistently
maintains six credit hours each semester
- Maintains
satisfactory academic progress
KNOWLEDGE, SKILLS and ABILITIES
- Ability
to work a flexible schedule including evenings and weekends
- Possess
excellent written, verbal and interpersonal communication skills
- Ability
to work accurately with great attention to detail
- Ability
to organize work and set priorities within a general structure
- Ability
to confidentially and discreetly handle subject matters requiring privacy and
sensitivity
- Ability
to determine needs and identify solutions
- Ability
to foster a team environment and work collaboratively
- Demonstrated
commitment to providing exemplary customer service
- Possess
basic-level proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
- Possess
sensitivity to appropriately respond to the needs of a diverse population
PHYSICAL DEMANDS/WORKING
CONDITIONS
(The demands described here are representative of those that must
be met by an employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions
- The work
is performed in a normal, professional office environment;
- The work
area is adequately lighted, heated and ventilated;
- Typically,
the employee may sit comfortably to perform the duties of the job and will
perform repetitive motions with hands/fingers using a computer mouse and
keyboard to type. However, there may be some walking; standing;
bending; carrying of light items such as papers, files, pamphlets, books, etc.;
- Work may
also require walking and standing in conjunction with travel to and attendance
at meetings and conferences away from the worksite
Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in