Field Service Manager- Equipment Rental

Description

For our Cincinnati/NKY District, we are in search of an accomplished Field Service Manager to lead the effective operations of the field service team. The Field Service Manager will understand the importance of fostering relationships between the field service team, sales, and operations to drive success for our customers and Vandalia Rental. We need an enthusiastic leader that is energized by the challenges of growth and the rewards that come from it.

What you will do:

• Efficiently manage all service calls, including after hours requests, and assign calls to and dispatch technicians based on priority and customer demand. 
• Be an exceptional leader for your team. Build and develop a high performing team that is well connected to other branches through training, development, coaching, accountability, and regular performance feedback.
• Track and analyze data for reporting and to ensure company quality metrics are met; identify, facilitate, and drive process improvements.
• Serve as a liaison between customers and technicians to ensure exceptional customer service; work with customers to resolve problems and issues.
• Monitor all remote telematics to maximize efficiency.
• Other stuff that may not be listed here, but nothing too crazy

What you want to know:

• Salary starting at $75,000 annually with monthly bonus opportunity
• 401(k) after 30 days with a generous $1 for $1 match, up to 6% of your pay and no vesting schedule
• Medical, dental, vision and life insurances after 30 days
• Tuition assistance
• Paid time off and paid holidays
• Charitable contributions to your favorite non-profits
• Branch and company events throughout the year
• Discounted equipment rental

Requirements

• High school diploma or equivalent
• 2+ years leadership experience required
• 2+ years equipment repair experience required
• 12+ months prior field service experience preferred
• Equipment rental experience preferred
• Ability to sit or stand for extended periods of time
• Lift up 75 lbs. with assistance
• Must be authorized to work in the United States
• Valid driver’s license with acceptable driving record required
• Ability to be exposed to and work in: air conditioned and non-air conditioned, inside/outside environments (including changing weather conditions), occasional noise in excess of 100 decibels, dirt, grease, oil and other non-hazardous chemical encounters, all other elements presented by the day-to-day operations consistent with a construction/industrial equipment rental company required
• Proficiency with computers, knowledge of Microsoft Office, web-based applications, internet, and email required