Sr. Associate, Project Manager, Luxury Travel - Implementation Specialist

Sr. Associate, Project Manager, Luxury Travel - Implementation Specialist

As a Senior Associate Project Manager at Capital One, you can achieve results you never thought possible by leading critical and strategic business projects. As an Implementation Specialist, you will be the primary point of contact for hotel partners during the onboarding process. Your role is to ensure a seamless and efficient integration of new hotel contracts, acting as a connectivity champion while maintaining a high standard of quality for each property’s presence on the Capital One Travel platform. You will serve as the distribution systems and connectivity expert and will communicate directly with hotel partners to collect the necessary information for mapping, activation, and optimization.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued.  We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

General Responsibilities:

As a Senior Associate Project Manager you will:

• Work on medium to large-scale complex, cross-departmental projects that have a direct impact on the company

• Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed; manage complex up and downstream project impacts.

• Plan, design, manage and execute project plans to ensure delivery. This activity includes management through feasibility, design, planning and implementation.

• Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation

• Conduct regular meetings with the project team.  Document progress and report to stakeholders on project status.

• Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery

• Forge relationships with key stakeholders to ensure delivery of commitments

• Identify ways to improve and streamline business process
   

The person will:

• Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work

• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes

• Demonstrate organizational agility to adapt to changing demands

• Display strong consulting and collaboration skills

• Have a deep understanding of onboarding processes and their impact on property performance

• Have strong analytical skills with the ability to interpret channel and performance data

• Have experience achieving results with complex projects

In this role, the person will:

• Guide and support hotel partners through different connectivity systems for rate loading and onboarding from start to finish. 

• Drive measurable results by optimizing onboarding speed and quality.

• Act as primary owner for Synxis, Dhisco, DerbySoft, and distribution-related tools for the Luxury Travel team

• Manage rate loading, availability, restrictions, and inventory controls across all systems

• Ensure hotels are in compliance with Capital One luxury travel program requirements where applicable

• Lead rate parity control and channel integrity across all channels

• Identify root causes of discrepancies and implement immediate corrective actions with internal teams and partners while establishing processes to mitigate future discrepancies

• Evaluate, onboard, and optimize new partners and connectivity opportunities

• Oversee content, merchandising, and channel readiness

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