Zone Head

Role Summary

Current below
The Zone Head / Tech Centre Head is responsible for end-to-end performance of the assigned region, including sales growth, demo effectiveness, service quality, team discipline, and customer satisfaction.

This is a hands-on leadership role focused on execution, accountability, and team productivity.

Suggested below
The Zone Head / Tech Centre Head is responsible for full regional ownership, including sales growth, demo effectiveness, service execution, team performance, and customer satisfaction. This role leads the Tech Centre as both a commercial and operational hub, ensuring disciplined execution across Sales, Applications, Service, and Administration.

This is a hands-on leadership role requiring strong field presence, execution discipline, and accountability for results.

Essential Functions & Key Responsibilities

1) Regional Business Ownership

Current below
• Own regional revenue, margin, and growth plan
• Drive territory development and customer acquisition
• Ensure pricing discipline and healthy order conversion
• Monitor competitor activity and market dynamics

Suggested below
1) Regional Business Ownership
• Own regional revenue, margin, and growth objectives.
• Drive territory development, customer acquisition, and account expansion.
• Enforce pricing discipline and healthy order conversion practices.
• Monitor competitor activity, market trends, and customer demand dynamics.

2) Team Leadership & Development

Current below
• Lead and manage Sales, Applications, Service, and Admin teams
• Set clear targets and performance expectations
• Conduct regular performance reviews and coaching
• Build a culture of accountability, discipline, and collaboration

Suggested below
2) Team Leadership & Development
• Lead and manage cross-functional teams including Sales, Applications, Service, and Administration.
• Set clear targets, KPIs, and performance expectations across functions.
• Conduct regular performance reviews, coaching, and corrective action where required.
• Build a culture of accountability, execution discipline, and cross-functional collaboration.

3) Sales & Funnel Governance

Current below
• Review sales funnel, forecasts, and projections weekly
• Ensure realistic closure timelines and clean CRM data
• Analyze lost orders and drive corrective actions
• Support key negotiations and strategic accounts

Suggested below
3) Sales & Funnel Governance
• Review sales funnel, forecasts, and projections on a regular cadence.
• Ensure realistic closure timelines, disciplined CRM hygiene, and forecast accuracy.
• Analyze lost orders and drive corrective actions and process improvements.
• Support key negotiations, strategic accounts, and high-impact opportunities.

4) Demo & Tech Centre Excellence

Current below
• Ensure demo machines are fully operational and utilized effectively
• Drive demo planning, execution, and conversion
• Oversee application readiness and technical support quality
• Maintain Tech Centre infrastructure and standards

Suggested below
4) Demo & Tech Centre Excellence
• Ensure demo machines are fully operational, calibrated, and effectively utilized.
• Drive disciplined demo planning, execution, and demo-to-order conversion.
• Oversee application readiness, technical quality, and demo preparation standards.
• Maintain Tech Centre infrastructure, safety, and operational standards.

5) Service Quality & Customer Satisfaction

Current below
• Ensure timely installation, commissioning, and service response
• Monitor service KPIs and customer feedback
• Coordinate with Central Warehouse & Repair Centre for escalations
• Drive root cause analysis and continuous improvement

Suggested below
5) Service Quality & Customer Satisfaction
• Ensure timely installation, commissioning, and responsive service support.
• Monitor service KPIs, customer feedback, and repeat issue trends.
• Coordinate with Central Warehouse, Parts, and Repair Centres for escalations.
• Drive root cause analysis and continuous improvement initiatives.

6) Coordination & Reporting

Current below
• Coordinate with Country