Business Continuity and Crisis Management Specialist (hybrid)

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

PURPOSE OF THE JOB

Delivery, management, and improvement of the Business Continuity and Crisis Management Program to support the company’s business needs.

QUALIFICATIONS

REQUIRED QUALIFICATIONS

Required Work Experience

Level 1 - 2 years experience in business continuity or crisis management

Level 2 - 4 years experience in business continuity or crisis management AND 2 years experience in project management

Level 3 - 6 years experience in business continuity or crisis management AND 3 years experience in project management  AND 1 year experience in information systems, security and/or compliance

Level 4 - 8 years experience in business continuity or crisis management AND 5 years experience in project management AND 3 years experience in information systems, security and/or compliance

Required Education

• High-School Diploma or GED in general field of study (All Levels)

Required Licenses

• N/A

Required Certifications

• N/A

PREFERRED QUALIFICATIONS

Preferred Work Experience

• 10 years of experience in business continuity, emergency management, computer technology and/or information systems (All Levels)
• 5 years of experience in project management (All Levels)

Preferred Education

• Bachelor’s Degree in Business, Emergency Management, Computer Science, Information Systems, or related field (All Levels)
• Emergency management and\or disaster preparedness. (All Levels)

Preferred Licenses

• N/A

Preferred Certifications

• The following, or equivalent credentials, maintained in position: Associate Business Continuity Planner (ABCP) (Level 1), Certified Business Continuity Professional (CBCP) (Levels 2 and 3); Master Business Continuity Professional(MBCP) (Levels 4), Member of the Business Continuity Institute (MBCI) (two certifications – Level 2, three certifications for Level 3 and four or more for Level 4).
• Professional certification (BCI)

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Level 1 - Performs job functions under close supervision or peer review

• Partner with leadership, subject matter experts, and management to develop detailed and comprehensive business continuity plans for each functional area.
• Provides training and awareness communications and oversees the execution of continuity and response plans in the event of a business disruption. 
• In response to a crisis or any other type of business interruption, supports company leadership by aiding crisis management and incident response teams in the coordination and execution of all business continuity plans and related activities.
• Coordinate business continuity plan exercises
• Maintain the corporate crisis management plan and coordinate associated annual training exercises
• Provide expertise and support to management and business functional areas, as requested, when a business disruption occurs
• Responsible for maintaining open and effective communication with all areas of the company related to the Business Continuity Program for assistance and problem resolution.
• Develop Business Continuity Program documentation; maintain documentation in a complete, timely and available state.
• Document lessons learned for actual incidents and exercises, and tracking of training
• Assist business units with assessment of potential business impact, definition of critical, and time-sensitive functions.
• Design, development, and documentation of work area (business function) business continuity plans.
• Coordinates with external consultants to perform the assessment function
• Maintain compliance with any regulatory requirements related to business continuity and crisis management including but not limited to the Department of Insurance and Financial Institutions, URAC, NCQA, CMS, ISO, NIST and HIPAA

Level 2 - Performs job functions with general supervision

• Performs regular reviews and updates to all program activities to identify areas of opportunity for improve