General Manager

Company Description

Westgate Vacation Villas & Town Center Resort, which boasts more than 3,000 accommodations, offers you a great opportunity to meet and share stories with guests who arrive from around the world to enjoy Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers such as 14 heated outdoor pools, 14 hot tubs and the state-of-the-art Ship Wreck Island Water Park.

Job Description

We are seeking a General Manager for our largest Westgate property, the renowned Westgate Vacation Villas and Town Center Resort, conveniently situated just minutes from numerous theme parks. With over 2000 rooms and top-notch amenities, your primary goal is to ensure the smooth operation of the resort and enhance guest satisfaction. You'll lead a team across various departments, collaborating closely with senior leadership to provide guidance. Your focus on efficiency and effective communication will help maintain a culture of excellence within our organization. 

Essential Duties and Responsibilities:

• In partnership with senior leadership, the General Manager is responsible for overseeing the successful operation of the resort and ensuring that it meets defined performance metrics
• Mentor, work closely with and train directors and department heads
• Ensures directors and department heads are aware of the policies and procedures for all employees and that the policies and procedures are provided to all Team Members
• Drive guest satisfaction by maintaining the product and service quality standards within each department
• Work with directors and department heads to develop annual budgets / Capital Plans to accurately forecast financial performance and to deliver financial results in accordance with those budgets, analyzing budget requests and past P&L variance to identify areas in which reductions and/or allocations can be made, assigning action plans where needed
• Drive guest satisfaction by maintaining the product and service quality standards
• Regularly review all metrics including, but not limited to: Medallia, Kipsu, Quality Assurance Inspections, Shopper Reports, Financial Reports/Audits, Team Member Surveys, Compliance Training and Team Member turnover
• Provide regular and effective updates to Regional Director and AGM on the performance of the directors and department managers
• Assists in the planning, development and implementation of organization policies and goals
• Reviews appropriate reports such as HotSoS to determine effectiveness and efficiency of the Team and recommends and/or makes appropriate adjustments to ensure success
• Actively participates in all meetings as assigned by the Regional GM and Executive Leadership
• Protects the resort and its assets through enforcing and maintaining preventative maintenance programs.
• Works closely with Risk Management and Safety and Security to protect the assets of the resort and provide for the safety of all guests and Team Members
• Follows company policies and procedures and can effectively communicate them to their teams
• Works closely with Team Member Services to ensure that the resort is in compliance with all federal, state, and local laws, including OSHA, EEOC, Wage and Hour and Health laws.
• Manage time and projects effectively to produce a desired result in view of available resources
• Promote CFI/Westgate Resorts' Mission Statement and philosophies to both team members and guests
• Promotes organization in industry or trade associations
• Directly leads the Assistant General Manager, who is responsible for overseeing Food and Beverage, Housekeeping, SPA, Engineering, Waterpark, and Activities
• Other duties as assigned

Qualifications

• Seven (7) years related senior resort management experience
• Proven track record managing a property with over 1000 rooms
• Hospitality industry experience is essential, timeshare experience a plus
• Experience in hospitality accounting, property management, point of sale, service order, guest communication and labor management applications
• Organizational, relationship, interpersonal, troubleshooting, attention to detail, time management, priority management, and multi-tasking skills
• Proven ability to work independently and within a team
• Ability to interact well with fellow team members and leadership from other resorts and departments
• Previous experience leading in the hospitality sector, including hotels/resorts, retail/dining/entertainment venues, theme parks, etc.

Education:

• Bachelor’s degree (B.A. or B.S.) from a four-year college or university preferred

Additional Information

Why Westgate?