Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

The Associate Patient Care Coordinator (Neurology/Ancillary) is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. This primary role provides front office support functions. 

Schedule: Monday-Friday, 8-hour shift between the hours of 6:30am-5pm EST. Schedule to be determined by manager upon hire.

Location: 503 Greenwood Trace, Whiteland, IN

Primary Responsibilities: 

• Answers telephones and either responds to the inquiry, directs the caller to the appropriate personnel, or initiates a triage slip for response by medical personnel; retrieves voicemails and answers/routes them as needed
• Answers incoming questions about the organization and provides callers with the address, directions, and other information
• Schedules appointments and enters the appointment date and time into a computerized scheduler or appointment book
• Telephones or send text messages to patients to remind them of appointments
• Instructs new patients in completion of medical history and information forms; collects updates from current patients
• Schedules follow-up appointments
• Greets and directs patients, salespeople, and visitors
• Receives payments on accounts
• Makes change, cashes checks, and issues receipts to patients
• Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing systems
• Requests/pulls patient medical records for next-day appointments; files medical records upon completion
• Records when appointments have been filled or canceled
• Enters patient information into the computer; retrieves data as needed
• Confers with doctors, nurses, and other health personnel to ensure complete, current, and accurate medical records
• Confirms patient insurance eligibility with insurance companies
• Receives forms documenting patient visits and computes the amount due from each patient and the insurance company
• Records payments received and prepares reports of transactions
• Updates the billing system to include details of the services provided or procedures performed on the patient
• Receives, sorts, and routes mail, and maintains and routes publications
• Attends meetings and participates on committees as requested
• Reviews current literature and attends training sessions and seminars to keep informed of new developments in the field
• Performs other related duties and responsibilities as directed
• Complies with all company policies and procedures regarding HIPAA and handling of PHI
• Complies with all company policies and procedures regarding handling of cash or other payments 

What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• De