Customer Success Manager

The Company You’ll Join

Amperon is the leading analytics and forecasting company for the energy transition. Our platform leverages advanced algorithms and machine learning techniques to accurately forecast energy demand on both the supply (power & utilities companies) and demand (large energy users) sides of the market. We incorporate real-time data feeds that help our clients reduce cost, monitor energy efficiency while increasing substantially. 

We bring the brightest mind from energy, security and technology in order to combat climate changes and transition to clean energy solutions. We have offices in Texas but are a remote first company.

Our mission

As the electricity grid faces challenges due to renewables, EVs, climate change, and more, there's a desperate need for an upgrade. Amperon's blend of energy expertise and AI technology offers analytics and forecasting software to improve grid reliability and accelerate decarbonization. We're building the next generation of market-leading energy analytics and forecasting products, and we want you to be part of our journey!

The team you’ll work with

The mission of the customer success team is to drive value and manage the health of our customers.You’ll join a growing CS team to help build out our Customer Success functionality as we scale and expand engagement with our customer base. 

The impact

You’ll have the opportunity to help build our Customer Success strategies that focus on scale as we drive value for Amperon’s growing customer base.  You will have a direct impact on the net dollar retention and overall financial health of Amperon. You’ll have the opportunity to manage a book of accounts and be responsible for helping to unlock value and identifying upsell opportunities.

The problems you’ll solve

As a member of the CS team you’ll gain an understanding of the customers’ business needs, as well as Amperon's forecasting models and products, to help deliver value and meet success criteria for our customers. Some of the problems you’ll solve include:

• Build ongoing relationships with clients leading to renewals and upselling of products. 
• Lead customer onboarding projects. 
• Help build out proactive engagement processes.
• Integrate customer tools that will allow for scale.
• Managing and escalating customer complaints and concerns.
• Work closely with the sales team to ensure a clean handoff from prospect to client.
• Become a power user of our platform, which provides electricity load forecasts and settlement analytics, to enable our clients to maximize their use of our platform to manage their wholesale positions and mitigate risk.

You may be a fit for this role if

You have at least 3 years of customer success experience in the energy/electricity industry or B2B markets. Experience managing a book of clients and proven track record of retaining and growing accounts.

Benefits & Perks

While we are serious about our company's culture, we aren't going to force "culture" to prove that we are cool and fun. It’s a company filled with smart, genuinely nice individuals who are passionate about data science, energy and working together to build a product that can have a lasting impact on our planet.

Even though we are a remote company with employees spread across the globe, we still believe human interaction is a good thing. We will also have an all-company event at least once a year so people can get to know each other in a more fun and social way.

· Competitive salary 
· Health insurance
· Monthly gym membership stipend
· Pre-tax commuter benefits
· 401k
· Stock options
· Flexible work hours
· Remote