Sr Program Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We are seeking an accomplished, strategic, and results-oriented leader to accelerate Service Experience (SE) priorities from initiation to execution. Asa leader, you will own the end-to-end delivery of complex, cross-functional initiatives that enable PayPal to provide world-class customer experiences while meeting operational, regulatory, and business performance objectives.

You will partner with senior leaders across SE, Product, Compliance, Legal, Content, and other critical functions, acting as a central orchestrator who ensures alignment, mitigates risks, and drives measurable business impact. In this role, you will not only manage transformation programs but also shape strategic decision-making, foster a high-performance culture, and champion operational excellence across the SE organization.

Job Description:

Essential Responsibilities:

• Scope: The project & program responsibilities are focused on internal information system-specific project tasks or non-technical project completion using an internal customer perspective, both typically from initiation through delivery.
• Develop and implement program plans and budgets.
• Coordinate cross-functional teams and third-party contractors.
• Identify risks and develop mitigation strategies.
• Ensure projects are completed on time and within budget.
• Provide strategic guidance to project managers.
• Maintain relationships with key stakeholders.
• Mentor junior project managers.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

• 12+ years in program management, customer operations, management consulting, or transformation roles, preferably in a regulated financial services environment.
• Bachelor’s degree (Advanced degree preferred) or equivalent professional experience.
• Expertise in program management methodologies and proficiency with tools such as JIRA, Confluence, Excel, and Looker.
• Strong analytical skills with the ability to interrogate data, challenge assumptions, and influence strategic decisions.

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual perfo