Computer Technician II

Title: Computer Technician II

Number of Positions: 1

Position #: 600190

Pay Rate: $41,350.00 - $50,780.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Classification: 3 – On campus

Type of Appointment: Full-Time

Department: Information Technology

Required Documents Needed to Upload at Time of Application:

• Resume 
• Three professional references (See below)

Reference check requirements:

• Non-supervisory roles: three (3) current or former supervisors
• Personal references (friends, clergy, customers, relatives) are not considered acceptable references

Position Summary: Provide support for installation, configuration, maintenance, and repair of all IT equipment such as but not limited to:  Computers, Printers, Scanners, etc. and for related software.  Consult and assist faculty and staff in determining appropriate hardware and software needs.  Develop and maintain documentation for procedures, records, and inventory. Support computer lab environments to ensure our students gain the most benefit from our technology.

Essential Functions:

40% Installation configuration and maintenance of computer and networking hardware for the responsible departments, academic labs, academic offices and administrative offices.

25% Install, configure and maintain all computer software and hardware, create and maintain command procedures using appropriate procedures.

15% Assist and consult with technicians in other departments in replacing and upgrading software and hardware in computer labs, academic offices, and administrative offices.

10% Develop and maintain appropriate documentation including installation and maintenance procedures; maintain records such as software and hardware inventory, operation, and maintenance records.

5% Work with management and other technicians to ensure existing and future networked labs and remote branches are appropriately configured.

5% Consult with supervisor regarding administrative procedures and NTS department policy.  Advise supervisor about potential conflicts of operational procedures and / or problems pertaining to technical issues in the assigned departments.

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

Required Experience: High School Diploma or equivalent is required. An associate degree in information technology or a related field from an accredited institution preferred.

Two years of progressively responsible experience in computer hardware and software installation and maintenance OR an associate degree in information technology or a related field from an accredited institution.

Part-time work experience is calculated at 50% credit of full-time work experience.

Skills/Abilities:

• Ability to communicate effectively and establish and maintain effective interpersonal relationships with internal and external customers.
• Customer service, organizational and prioritization, and complex problem-solving skills.
• A working knowledge of computer operating systems and hardware.
• Able to engage in the college’s mission and values.

Physical Demands: 

Lifting at least 25lbs. Computers, monitors, printers and pushing carts full of equipment.

The technician must be able to hear audible codes generated by computers and other networking equipment. The technician must be able to hear instructions by hand held radio communications and by telephone. This position requires the ability to quickly scan and read large amounts of information displayed on a computer screen and in hardware and software manuals. Also must be able to read serial numbers and other information in poorly illuminated locations. 

Hazards: There is a lot of exposure to lifting on a regular basis. Some printers and other equipment require more than one person to lift.  A person doing this job will most definitely suffer some degradation of vision due long hours of staring at computer screens.

Full-time Employment Benefits:

• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if  enrolled in health plan

• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Cr