Sr Enterprise Customer Success Manager - LA28 Olympics

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Job Overview
This role is a highly strategic, executive-facing leadership position within T-Mobile for Business, purpose-built to own and drive the exceptionally complex, high-visibility commercial and operational ecosystem of a single, highly strategic enterprise customer. The Senior Enterprise Customer Success Manager holds end-to-end accountability for customer success strategy, serving as the primary executive liaison, commercial intake authority, and orchestration lead across all customer-facing initiatives.
This role leads cross-functional engagement across internal and external stakeholders, including executive leadership, organizing committees, affiliates, sponsor partners, athletes, and country-represented delegations. Acting as the central point of strategic alignment, the Senior Enterprise Customer Success Manager anticipates enterprise-level risks and opportunities, influences outcomes without direct authority, and ensures delivery against business, operational, and reputational objectives.
The role operates with a high degree of autonomy and executive trust, regularly engaging senior leaders and accountable project owners across a complex, matrixed organization to drive prioritization, resolve escalations, and enable informed decision-making at the enterprise level.
Operating at the intersection of enterprise sales execution, technical solutioning, and operational governance, the Intake Specialist ensures a seamless, coordinated, and premium experience across all service interactions. The role translates highly customized, non-standard customer needs into structured, executable commercial and operational pathways by aligning external stakeholders with internal T-Mobile sales, engineering, product, legal, billing, and delivery teams.
Role Scope and Strategic Impact
This position demands an exceptional critical thinker with strong technical sales fluency, capable of navigating ambiguity, compressing aggressive timelines, and driving outcomes in a fast-moving, matrixed environment. The Intake Specialist functions as both a commercial strategist and execution leader—owning intake through delivery while proactively shaping solution bundles, sequencing recommendations, and readiness strategies across multiple customer segments and affiliates.
Key responsibilities include:
• End-to-End Commercial Intake Leadership:
Lead intake and lifecycle management of specialized requests, including requirements clarification, scope validation, dependency identification, and prioritization across concurrent initiatives.
• Complex Solution Coordination and Matrix Leadership:
Orchestrate cross-functional solution formation across sales engineering, network, product, operations, billing, and legal teams—often without direct authority—ensuring alignment to contractual obligations, technical feasibility, and delivery timelines.
• Advanced Technical Sales & Solution Bundling:
Provide consultative, technically informed recommendations on solution design, bundling, sequencing, and positioning to support diverse use cases spanning athletes, venues, affiliates, sponsors, and international delegations.
• High-Velocity Execution and Executive Readiness:
Operate effectively within highly aggressive, externally visible timelines, delivering executive-ready communications, presentations, and status updates that clearly articulate risks, tradeoffs, and path-to-green decisions.
• Commercial Governance and Operational Rigor:
Maintain precise account documentation and intake records, support specific commercial bundle models, and oversee billing, invoicing, and financial alignment. Lead planning efforts for RF requirements, venue blueprints, and coordinated deployment strategies across multiple sites.
• Performance Tracking and Ecosystem Enablement:
Enable account governance through detailed activity tracking, performance reporting, and continuous optimization of intake and delivery processes to ensure scalability, compliance, and service excellence.
Value Proposition
By converting complex, bespoke demands into disciplined, repeatable, and compliant operational motions, the Customer Sales Success Intake Specialist plays a critical role in protecting T-Mobile's brand, commercial outcomes, and delivery excellence on a global stage. This role consistently delivers a premium enterprise customer experience while enabling T-Mobile to operate at Olympic-scale complexity with precis