Principal Software Product Manager

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The Principal Software Product Manager is the most senior individual contributor role within the Product organization.  They will collaborate with a cross-functional team and product peers to develop strategic product roadmaps that ensure a holistic end-to-end user experience.  Working with some of the most challenging problems to solve, they will build business cases, articulate strategy, and evangelize the product vision to stakeholders and cross-functional team members.  The Principal Software Product Manager will measure and report on the efficacy of initiatives and develop action plans accordingly.  They will make hard, high-stakes trade-offs between features, choosing those that are most likely to ensure that both business goals and user needs are met.  The work will typically span multiple product domains and requires a high level of collaboration and the ability to make pragmatic decisions while influencing others to support other decisions. 

Responsibilities

Primary Responsibilities

• Owns the most difficult products/strategies that span multiple product domains and requires high levels of coordination and collaboration.
• Works directly with senior and executive leaders to understand their most pressing problems and help them develop the most effective strategy to solve those problems.
• Leads cross-functional Steering Committees to update and track strategy, ensure alignment with business metrics and goals, and communicate the strategic roadmap.
• Works closely with a cross-functional team of stakeholders, end-users, engineers, UX designers, and product leaders to understand the problems to solve, inform the product vision, and define requirements.
• Leads cross-functional collaboration at the senior level to deliver outcomes and is a go-to person for questions and guidance related to product work.
• Designs experiments to test customer tradeoffs – between user experience, technology constraints, and business value.
• Analyzes the impact of their product domain features on key business outcomes.
• Connects domain data to the experience journey and user and business OKRs/KPIs.
• Leads efforts to create shared outcomes across multiple teams to deliver impact for customers.
• Defines product release strategies, ensuring the readiness of the various business partners.
• Becomes the expert for their product, demonstrating mastery of the current platform with an understanding of gaps that inform their near-term product roadmap and contribute to long-term strategy.
• Manages expectations by understanding when initiatives are at risk and proactively communicating with stakeholders.
• Participates in, presents during, and sometimes leads planning activities.
• Ensures product quality by testing software features to ensure they satisfy the acceptance criteria and work with stakeholders and end users to coordinate user acceptance testing activities.
• Actively mentors and initiates guidance of less-experienced Product Managers through formalized mentorship assignments.
• Partners closely with researchers and analysts to understand the holistic user experience and gain a better understanding of user behavior to identify new opportunities, generating insights that are relevant to more teams than just their domain.
• Uses data in storytelling to influence decisions around the right outcomes to be delivered at the right time.
• Performs other job-related duties as assigned.

Qualifications

Knowledge, Skills, and Abilities

• Product evangelist internally and externally.
• Ability to reimagine a product space and bring it to life.
• Understands and guides thinking about monetization of product opportunities.
• Ability to evaluate the impact of trade-off decisions to ensure we are delivering the greatest value to the customer at the right time.
• Future-oriented and can articulately paint credible pictures and visions of possibilities and likelihoods.
• Ability to coordinate and seek opportunities to align and partner with