E-commerce Order Administrator

Our client is a thriving e-commerce platform specializing in multi-brand retail. They take pride in providing customers with a diverse selection of high-quality products. To support their growth and maintain a seamless order processing system, we are seeking an Order Administrator with a keen eye for detail and exceptional organizational skills.

As the E-commerce Order Administrator, you will be responsible for the efficient and accurate processing of wholesale orders, managing communication with the sales team, and ensuring a high level of customer service. Your role will play a critical part in maintaining the integrity of our order management system and enhancing customer satisfaction.

This is a 40hours/week fully role working 9am-6pm EST.

Key Responsibilities:

1. Order Processing:

   • Create and manage wholesale orders, excluding large core orders, with extreme attention to detail.

   • Communicate proactively with the sales team to resolve order issues, including out-of-stock items, back orders, or delays due to reception issues.

2. Customer Service:

   • Serve as the dedicated point of contact for wholesale customer service, addressing inquiries and issues promptly and professionally.

   • Create replacement orders as needed to resolve customer concerns.

3. Fulfillment Management:

   • Track and report fulfillment errors and damage occurring during transit, escalating issues to the warehouse when necessary.

   • Investigate and manage orders in cases of loss in transit, short shipping, or other errors, ensuring a timely resolution.

4. Wholesale Sample Shipments:

   • Responsible for creating and managing wholesale sample shipments, including tracking and reporting.

   • Maintain an organized system for sample management.

5. Channel Management:

   • Take ownership of Faire and Candid channels, both on the front and back end.

   • Manage orders from these platforms, mark them as paid, verify addresses, and make necessary order updates.

6. System Administration (OMS):

   • Set up new SKUs in the system, ensuring accuracy and consistency.

   • Perform regular inventory refreshes and maintain product lists, including updates to COGS (Cost of Goods Sold).

   • Handle backordered SKUs and manage aging orders in Skubana.

7. Additional Responsibilities:

   • Manage Poketo Store orders and trade show logistics.

   • Assist in marking unpaid Shopify orders as paid and perform general Shopify maintenance.

   • Handle factory-direct shipments and any other related tasks.

Qualifications:

• Proven experience in order administration, customer service, or e-commerce operations.

• Exceptional attention to detail and organization skills.

• Effective communication and problem-solving abilities.

• Proficiency with order management systems and software.

• Ability to handle multiple tasks and prioritize effectively.

• High level of self-motivation and adaptability.