E-Commerce Logistics Client Program Manager, Bilingual English/Chinese

E-Commerce Logistics Client Program Manager, Bilingual English/Chinese

The Opportunity:

Are you looking for an exciting global career at the forefront of world trade with the market leader?

Do you desire to work with top talent in a global team culture with future growth opportunities, in an industry proven to demonstrate significant impact on the world economy?

As the client program manager, your mission will be to help develop programs to support our organization’s and our clients’ strategic visions. To be successful, you will be a problem solver, demonstrate a proactive mindset and be able to collaborate with cross-functional teams to optimize customer experience. You will need to come in with creative ideas, seeking innovation and continuous improvement, by asking “how can I improve this? And where can I create value?”

 
Key Responsibilities:
 

Service delivery & customer satisfaction

• Drive operational excellence across Maersk product teams
• Identify and hold operational leadership accountable to customer program deliverables
• Partner with commercial counterpart for strategic roadmap setting and account growth planning
• Establish and track goals, metrics, and indicators for success for the global program
• Demonstrate adaptability and solution engineering for market fluctuations and other supply chain disruptions
• Network, collaborate, and utilize the global community across all product teams to deliver Maersk’s ‘end to end’ solutions
• Establish and foster data driven relationships with clients, focusing on joint strategic vision and initiatives, ensuring top to top leadership engagement and support and proper escalation matrices in place where needed.

Product & Profitability

• Collaborate with responsible operational teams on IOPs and identify optimization or efficiency opportunities
• Identify value added solutions for the customer and Maersk
• Represent the account(s) during business implementation and execution, including onboarding of new Maersk product portfolio; collaborating with internal project owners accordingly.
• Continuously seek to improve and optimize automation initiatives, including maintaining and/or enhancing EDI customer exchange and AI capabilities.
• Responsible for identifying and reducing program operating cost

Leadership & Collaboration

• Facilitate monthly and quarterly business reviews with Senior Executive client teams
• Adapt communication style when working with all levels of the organization
• Lead and influence various client teams of the organization across business units
• Participate in workstreams and high impact project opportunities aimed to improve our community’s quality of work experience
• Create lockstep alignment with commercial counterpart on account initiatives, strategy, and deliverables
• Partake in setting team’s objectives and proactively provide recognition and feedback
• Participate in Program Management meetings, calls and share best practices.
• Help Maersk become a great place to work.

What we Offer:

• Global Reach, Local Impact: Thrive in a role with international scope, contributing to projects that shape global trade.
• Inclusive and Dynamic Culture: Join a team where diversity is strength, fostering an environment rich in personal and professional growth opportunities.
• Competitive Rewards: Benefit from a compensation package matching your role as a leading industry player, complemented by best-in-class benefits and talent development programs recognized worldwide.

What you bring:

• Can fluently communicate in both Chinese and English, verbal and written
• Bachelor Science degree preferably in Business/Logistics/Engineering
• 5+ years relevant experience with a proven track record in operational management or E-commerce logistics.
• Committed, independent, and self-motivated; has enthusiasm for challenging work
• Passion for driving Operational Excellence in the business
• Ability to work in a matrix organiza