E-commerce Assistant

E-COMMERCE ASSISTANCE, CHANEL NORWAY

CHANEL NORWAY is currently looking for a temporary E-commerce Assistant to deliver high service standards to our e-commerce clients and to ensure operational efficiency and accuracy within our guidelines and procedures. The position is for 10 hours per week, with work mainly carried out on weekdays, Monday to Friday, primarily from mornings until after lunchtime, making it a perfect opportunity for someone who wants to combine the role with ongoing studies.

As an E-commerce Assistant, you will be dedicated to the daily e-commerce tasks and understand the intangible value of delivering exceptional client experience. You will present positive energy, contribute to team collaboration, pay careful attention to details and act in a courteous, professional, and knowledgeable manner. You take pride in working for CHANEL and passionately uphold our standards, objectives, and vision to re-imagine the CHANEL beauty experience.

DUTIES & RESPONSIBILITIES

• Pick and pack daily e-commerce orders according to procedures and wrapping guidelines
• Manage all daily orders in our e-commerce system
• Follow up on daily parcel pick up done by courier
• Receive and handle daily e-commerce returns according to procedure
• Manage all e-commerce returns in the e-commerce system
• Follow up on wrapping items and report to the Retail Coordinator for replenishment
• Follow up on monthly samples and report to the Retail Coordinator
• Keep the e-commerce area including packing station neat and tidy
• Maintain a clean and structured organization of back office
• Assist in other back office, e-commerce, and retail operations when needed
• Share best practices with other markets
• Propose improvements to the e-commerce team

PERSONAL QUALIFICATIONS

• You are a self-driven, positive, and independent person
• You are trustworthy with a high degree of integrity and ethics
• You have an obsession with client experience, luxury, and beauty
• You speak Norwegian and/or English, with good written and verbal communications skills 

If the description above fits you, then you might be the one we are looking for. Please don't hesitate to apply with your CV and Cover Letter. We look forward to receiving your application!

ABOUT CHANEL

“If you’re born without wings, don’t do anything to stop them from growing.” Gabrielle Chanel

Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at CHANEL. They offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations. At CHANEL, the foundation of success starts with the employees who defend the values of excellence, creativity, style, and modernity that ensured the originality of Coco Chanel in her time and continue to do so today. Within CHANEL, a true "culture of quality" exists where everyone feels involved and shares the values of the Brand that they all are proud to represent. CHANEL is a leading luxury goods brand supporting three key businesses: Fashion; Watches and Fine Jewelry; Fragrance and Beauty. Read more on www.chanel.com.