Dynamics 365 Business Analyst

MISSION

PD Instore is a future-forward creator of brand solutions that enlightens, inspires, and transforms the consumer’s experience.

ABOUT PD

Founded in 1938, PD is a world-renowned design-to-build partner that crafts custom, future-forward brand solutions for some of the largest brands in retail.

This is a full-time in-office position located at our Minneapolis, MN office. Applicants must be authorized to work in the United States without the need for visa sponsorship, we are unable to sponsor or take over sponsorship of an employment Visa at this time.

Summary

The Microsoft Dynamics 365 Finance & Supply Chain Management Functional Business Analyst will serve as the primary liaison between business stakeholders and our D365 F&SCM system, ensuring optimal alignment between business processes and technology capabilities. This position will be responsible for analyzing business requirements, documenting processes, providing day-to-day user support, and driving continuous improvement initiatives within our Dynamics 365 environment. The role combines business analysis expertise with hands-on user support, requiring direct interaction with end-users to troubleshoot functional issues and optimize their system experience. The ideal candidate will have a strong understanding of manufacturing, warehouse management, and financial business processes, combined with the analytical skills to translate business needs into functional system requirements and the interpersonal skills to effectively support diverse user groups.

Essential Duties/Responsibilities

• Collaborate with business stakeholders across finance, manufacturing, and warehouse operations to gather, document, and analyze functional requirements.
• Create detailed process maps and workflows for manufacturing, warehouse, and financial operations using standard documentation tools.
• Provide first-level functional support to end-users experiencing D365 issues with manufacturing orders, warehouse transactions, and financial processes.

• Troubleshoot system errors, workflow problems, and data discrepancies by analyzing user actions and system configurations.

• Test D365 F&SCM functionality including production orders, inventory transactions, and financial postings to ensure proper system operation.
• Validate system configurations against business requirements and document any gaps or improvement needs.

• Create user-friendly training materials, step-by-step guides, and standard operating procedures for D365 processes.
• Conduct training sessions for new users and existing staff on system updates, new features, and best practices.

• Support D365 implementation and enhancement projects by coordinating between technical teams and business users.
• Facilitate meetings and workshops to gather requirements, review progress, and communicate changes to stakeholders.
• Performs other duties as assigned.
• Fosters a culture that values family, innovation, collaboration and empowerment.
• Follows all safety and workplace policies.

Competencies and Skills

• Strong analytical and problem-solving abilities with attention to detail for investigating system issues and process inefficiencies.
• Excellent written and verbal communication skills for explaining technical concepts to non-technical users and creating clear documentation.
• Customer service mindset with patience and empathy when supporting users of varying technical skill levels.
• Proficiency in Microsoft Office Suite (Excel, Word, Visio, PowerPoint) for data analysis, documentation, and presentations.