Drhum Club Supervisor

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Loews Sapphire Falls Resort

Join the team at our Caribbean-inspired paradise that creates an island escape in a tropical oasis.

Responsible for providing the guest with an exceptionally enjoyable but safe experience with accordance to the standards set by Loews Hotels. Oversees the operation of three swimming pools which includes service to the guests, cleaning of the pools, cabana service, organization and overall condition of the pools. The Pool Services Supervisor also includes the responsibility for the supervision of a pool bar and quick service restaurant, which ensures efficient operation of the department, staffing, training, scheduling of employees and inventory control.

Job Specific

• Performs departmental opening and closing duties
• Monitors and supervises department staff
• Assists with the scheduling of staff according to established standards and forecasted needs
• Represents the Restaurant Manager in his/her absence
• Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures
• Personally supervises restaurant and kitchen activities to ensure quality production/delivery of product/service
• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience
• Supervises completion of required set up / preparation, at beginning of shift and clean up restocking at end of shift
• Inspects all equipment prior to, during and at end of shift, reports any needed repairs to the appropriate department
• Controls the reservations and supervision of the Cabana Rentals and setup
• Oversees the operation of all three pool areas: Beach/Villa/Hillside
• Manages the pool programs such as towel issue, retail sales and attendant/concierge programs
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• CPR and First Aid certification
• Excellent communication skills – oral and written
• Excellent guest service skills
• Able to work a flexible schedule, including weekends and holidays
• Two years of experience in Recreation/Lifeguarding