Donor Experience Officer (Two Open Positions)

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Closing Date:

08/02/2025

Type of Position:

Major Gifts

Workstudy Position:

No

Job Type:

Regular

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

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Department:

Office of Engagement

Department's Website:

Summary of Job Duties:

The Donor Experience Officer (DXO) works as part of a high-performing, donor-centered team responsible for assisting the Division of Advancement with creating deeper connections with its donors and alumni. Using a variety of channels (email, social platforms, video conferencing, and phone) the DXO focuses on discovery and qualification of an assigned portfolio of prospects and donors by providing outreach and information that increases their engagement and potential for giving. The DXO must be able to clearly articulate the mission and goals of the University of Arkansas while demonstrating enthusiasm for its vision and aspirations.

The DXO will manage a portfolio of 1,000 donors with clear weekly, monthly, and annual goals. The position will collaborate with other departments both internally at the University of Arkansas (including Advancement Marketing and Communications, Development Outreach, and the Arkansas Alumni Association) and externally execute 1:1 outreach campaigns using technology resources including EverTrue’s cloud platform, social media and virtual communications software.

Working under the supervision of the Associate Vice Chancellor, Philanthropy and Engagement, the DXO will work under the guidance of the EverTrue Advancement Programs Manager. Comfort with making personalized solicitations, daily use of video, phone, and email and use of multiple databases and virtual co