Domestic Logistics Specialist

Domestic Logistics Specialist - Track & Trace responsibilities and essential job functions include, but are not limited to the following:

• Provides support to the Operations and Sales teams including proactive tracking, document preparation, BOL generation, and verification of load status and delivery integrity.

• Make a high volume of outbound calls to carriers (up to 100 per day) to confirm shipment status, location updates, and delivery timelines.

• Provide timely and accurate ETA updates to customers and immediately escalate service failures or delays to Operations and Sales teams. 

• Ensure carrier compliance with required tracking tools and platforms, including Trucker Tools and other approved visibility systems.

• Communicate clearly and effectively with clients, carriers, and peers regarding shipment progress, delays, and exceptions.

• Communicate frequently with internal teams, customers, and carriers to gather POD’s, BOL’s, invoices, and real-time updates in order to close loads in a timely manner.

• Consistently track and trace freight movements from origination to final delivery and proactively resolve operational challenges.

• Ensure final delivery confirmation and proper documentation prior to load closure.

• Provide unmatched Customer Service through daily conversations with customers/carriers in order to build relationships and serve their needs.

• Serve as backup to provide after‑hours Capacity Procurement coverage during unplanned absences or scheduled PTO.

• Regular and reliable attendance, with or without reasonable accommodation, is an essential function of this position and is crucial for maintaining workflow and productivity.

• The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all-inclusive. Employee may be asked to perform other related duties to meet the ongoing needs of the organization.

   

Qualifications, Knowledge, Skills, and Abilities:

• High School Diploma or GED

• Previous experience in track and trace, dispatching, carrier management, or logistics operations preferred.

• Previous experience with transportation management systems (TMS) and load boards preferred.

• Experience in some or all of the following modes a plus: dry van, LTL, expedited, flatbed, oversized, refrigerated, intermodal.

• Demonstrated ability to manage high call volumes and prioritize time-sensitive shipments.

• Have the drive, assertiveness, passion, and dedication to succeed in the logistics industry.

• Ability to operate autonomously while actively supporting a unified team mentality.

• Ability to multitask and shift focus in a fast-paced, dynamic and evolving logistics environment with rapidly changing priorities, meet deadlines, work well under pressure, prioritize work and maintain discretion on confidential matters while maintaining a positive attitude and providing unmatched customer service.

• Demonstrates strong ownership of role and responsibilities while actively contributing to team goals.

• Strong interpersonal skills and a collaborative mindset to work effectively with internal teams and external partners. Proficient in building and maintaining positive relationships with colleagues, clients, and stakeholders.

• Ability to engage with diverse groups of people, showing respect and consideration for different viewpoints. Adept at facilitating open and honest communication.

• Proficient in both written and oral communication. Capable of clearly and effectively conveying information and presenting to internal and external business partners.

• Ability to actively listen and empathize to understand customer needs and provide personalized support.

• Ability to diffuse and respond effectively while handling challenging customer interactions.

• Proficient in utilizing various technology pl