Document Processor

Job Description

The Document Processor plays a vital role within our remote call/contact center team, focusing on the efficient handling of student enrollment documentation.

Key responsibilities include downloading, uploading, reviewing, and approving or rejecting student documents for enrollment. This position is responsible for processing enrollment applications, managing student records, and maintaining accurate and compliant student files. This position also requires accurately communicating document requirements and next steps to families primarily through chat-based platforms ensuring clarity, professionalism and compliance at all times.

The role requires strong technical proficiency in our systems, strict adherence to state and school compliance standards, and the ability to consistently meet performance goals. Success in this position depends on managing high workloads with professionalism, accuracy, and efficiency.

This is an excellent opportunity to contribute to our mission of helping families access quality education while being part of a dynamic and collaborative team environment. 

Hourly Rate: $14.50, non-negotiable

Residency requirements: US residents of the 50 states, D.C. 

This is a temporary/contractor role, and you will be an employee of Workspend. (See Compensation & Benefits)

K12, a Stride Company, believes in Education for ANY ONE. We provide families with an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace.

Summary:

The Document Processor plays a vital role within our remote call/contact center team, focusing on the efficient handling of student enrollment documentation. 

Key responsibilities include downloading, uploading, reviewing, and approving or rejecting student documents for enrollment. This position is responsible for processing enrollment applications, managing student records, and maintaining accurate and compliant student files. This position also requires accurately communicating document requirements and next steps to families primarily through chat-based platforms ensuring clarity, professionalism and compliance at all times. 

The role requires strong technical proficiency in our systems, strict adherence to state and school compliance standards, and the ability to consistently meet performance goals. Success in this position depends on managing high workloads with professionalism, accuracy, and efficiency. 

This is an excellent opportunity to contribute to our mission of helping families access quality education while being part of a dynamic and collaborative team environment. 

Key Responsibilities  

• Document Management: Review, process, and maintain enrollment applications and student files with accuracy and adherence to compliance standards. Enter and organize enrollment documents, such as transcripts, birth certificates, proof of residency, and immunization records, into the student records system. 

• Document Processing: Verify and maintain information related to prospective and current student accounts, activities, and enrollments. Follow established guidelines for document processing, including quality, productivity, and attendance expectations. Ensure all incoming enrollment documents meet school and state compliance requirements. 

• System Proficiency: Use technical systems effectively to manage documentation and enrollment tasks. Maintain secure access to sensitive student records, including special education documents, ensuring confidentiality. 

• Customer Support: Provide assistance across various communication channels, including phone, chat, email, and SMS, as needed, to support families and staff. 

• Workload Adaptability: Adjust to varying workloads and departmental needs, assisting with diverse inquiries and tasks based on demand. Collaborate with school staff and other departments to review and process student records efficiently. This role requires a high level of organization, adaptability, and commitment to delivering quality results in a fast-paced environment. 

 

Essential Functions:   Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.  

 

• Multi-Tasking and System Proficiency: Efficiently navigate and switch between multiple systems while assisting families. Assist families vi