District Training Store Manager, Rx

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Position Summary

The District Training Store Manager Rx (DTSM Rx) plays a critical role in cultivating a culture of excellence in their District. The DTSM has ownership and oversight of the Front Store Management talent pipeline, including Store Manager-in-Training (SMIT) recruiting, interviews, and hiring recommendations, training and development oversight of SMITs across their District, and assessing SMIT readiness to operate independently as a Store Manager (promotion readiness). A subject matter expert, the DTSM mentors SMITs as well as peer Store Managers in the District. The DTSM is responsible for following up on SMD class completion within district, reviewing SMIT progression through SMIT program, monitoring and following up on SMIT training progress, and providing initial training and ongoing support to SMIT coaches. A working Store Manager themselves, the DTSM consistently exhibits best practices when working within their store, including effective communication with their store team, providing appropriate support for all departments, ensuring scheduling to needs of the business to drive colleague and customer satisfaction, and staying accountable to their home store performance, and other required activities. A model for all, the DTSM also demonstrates our Heart At Work behaviors, and sets the bar for other Store Managers by their example. Beyond standard Store Manager duties, the DTSM is responsible for leading District training and development and supporting the FS DL, specifically:

• Oversight of SMIT Program

o Conducts bi-weekly reviews of SMIT’s progress with SMIT Coach

o Helps support FS SMD class completion within the district

o Joins a weekly touchbase with FS DL to review SMIT progress and district action items

o Actively assesses and develops SMIT coaches to ensure appropriate SMIT support and guidance through program

o Attends weekly District calls to provide training completion updates

o Communicates daily/weekly with their store team, SMIT Coaches, and Store Managers to inform about district priorities and goals; teaches Store Managers and SMITs about innovative programs coming to the district in person and/or via phone

o In the normal course of observations, advocates for Store Managers and SMITs by providing additional ad hoc feedback, coaching, and support to Front Store teams where needed, and providing visibility to the District Leader of any perceived performance gaps for these colleagues

• Mentoring and Development of SMITs

o Conducts weekly check-ins with all SMITs

o Provides continuous interactions with leaders to support SMIT Key Learning Experiences, with the ability to own the accountability for the success of these operational components that enhance the SMITs training experience

o As needed, travels the district and conducting observations or “store visits” to provide mentorship, in-the-moment coaching, and feedback to aid in SMIT development and engagement

o Collects, interprets, and acts on feedback from Store Managers and SMIT Coaches

• Supporting the FS DL with select market needs including, but not limited to:

o Collaborates with training support partners to ensure on-time completion of all FS new hire and district compliance training

o Improves District-level front store performance measures (e.g., CFR, OpI, Sales, myTeamCare) by supporting District Leader with coaching Store Managers for improvement in these areas

Primary Job Duties & Responsibilities:

1. People Leadership, Management & Development – 30%

• Partner with the FS DL to assess market talent trends/needs, identify and evaluate SMIT Coaches, and develop plans that support the District talent strategy

• Support FS DL with selection, hiring, development, and/or termination of SMITs, including ensuring successful completion of SMIT program in allotted time, sound assessment of SMIT ability to independently manage a store, and recommendations for promotion to Store Manager role

• As needed, travel the District to observe SMIT Coaches and SMITs and provide in-the-moment coaching; collect District-wide feedback from Store Managers on SMIT performance; interpret and deliver feedback and recognition, including targeted coaching and counseling support as needed

• Communicate weekly with SMITs to cascade inf