District Quality Specialist

Company Description

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Here, you will have freedom to grow in a world of opportunity.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

Job Description

AECOM is seeking a District Quality Specialist in Atlanta, Georgia. 

The District Quality Specialist will assist the Quality Manager with ensuring that the TM Operations SOP, SOG, and Manuals are being followed; that the quality process of the PMP is being followed; that all data entered into the ATMS and posted on the Sllga.org website is timely and accurate; and collect and report on operational performance metrics. 
The DQS shall perform, at a minimum, the following duties: 

• Collect performance data and prepare performance reports;
• Ensure that the appropriate levels of training are being developed and delivered;
• Ensure that the TM Operations SOP, SOG, and Manuals are being followed;
• Ensure that the ATMS software is being used properly to accurately capture event details;
• Identify and provide assistance to resolve discrepancies between the DOC Operator actions and the TM Operations SOP, SOG, and Manuals;
• Review and analyze ATMS event reports, including post-event reports for EOC events;
• Provide data interpretation and analytics to develop DOC operational statistics;
• Ensure that Customer calls to the DOC and through the 511ga system are responded to in a professional, courteous and factual manner;
• Ensure that the quality process, documented in the PMP, is followed for all documents and reports created under this contract
• Perform transportation management operations, incident management, travel information dissemination, and customer service tasks, not explicitly identified, that fall within the scope of the project.

Qualifications

Minimum Requirement:

• High School Diploma + 4 years or relevant experience or demonstrated equivalency of experience and/or education
• Must pass a State and Federal criminal history/security background check
• Must pass a pre-employment drug screening 
• Physically able, with or without an accommodation, to work in an office environment. Position requires often performing keyboard/mouse operations and standing or sitting for long periods of time; Occasionally standing/walking; rarely climbing stairs
• Position may include wearing a dispatch headset, viewing CCTV camera displays, and listening to law enforcement radio broadcasts

Preferred Qualifications:

• Effective oral and written communications skills
• Flexible schedule (relates to a 24/7/365 operation)

Additional Information

• Sponsorship opportunities for US Employment Authorization are not available for this position
• Relocation assistance is not available for this position

With infrastructure investment accelerating worldwide, our services are in great demand, and there’s never been a better time to be at AECOM! Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and th