District Planned Maintenance Manager

 

ASSA ABLOY Entrance Systems is a global leader in entrance automation solutions, providing complete pedestrian, industrial, and high-performance door solutions. Serving clients across more than 100 countries, we offer a comprehensive range of products and services. As a division of ASSA ABLOY, we focus on delivering innovative and efficient solutions for the smooth flow of goods and people.

 

We are seeking an experienced and motivated District Planned Maintenance Manager to join our Northeast/Mida Atlantic District. The Planned Maintenance Service Manager will play a pivotal role in leading and developing our PM service operations while driving business success. This role requires a proactive leader with a strong technical background and a passion for excellence in service delivery.

 

Key Responsibilities:

 

• Service Operations & Management: Oversee day-to-day PM service operations, ensuring efficient dispatch, scheduling, and fulfillment of service orders. Manage the branch's Service P&L and forecasted service revenue to meet targets consistently.
• PM Completion: schedule and completion of over 10,000 PM visits throughout the region annually and opportunity is maximized.
• Team Leadership: Lead and manage a team of PM service technicians, ensuring high performance, efficient work allocation, and proper training. Facilitate ongoing technician development, skill leveling, and certification (including AAADM).
• Customer Relationship Management: Build strong relationships with customers, suppliers, and vendors. Represent the company in meetings related to new customers, renewals, and ongoing customer engagement.
• Business Development & Sales: Collaborate with the sales team on service-related activities, including consumable parts sales, product pricing, and identifying opportunities for service expansions such as UniFit, sensor upgrades, and preventive maintenance (PM) contracts.
• Forecasting & Reporting: Establish monthly forecasts and ensure results align with goals. Monitor KPIs such as contribution margin improvements and field operation cost reductions.
• Inventory & Cost Management: Oversee van inventory, ensuring accurate stock management for technicians. Optimize cost efficiency and contribute to the reduction of operational costs.
• Safety & Compliance: Foster a safety-first culture that aligns with ASSA ABLOY values. Ensure compliance with safety standards and best practices across all operations.
• Collaboration: Work cross-functionally with other departments including Sales, Finance, Field Operations, Supply Chain, and Customer Service to ensure seamless operations.
• Travel: Regularly visit the 4 branches in the region.

 

Qualifications & Requirements:

 

• Experience: 3-5 years of proven experience managing a dynamic field service operation, including managing 15+ direct field technicians and service subcontractors. Experience in the door automation or construction industry is highly preferred.
• Technical Knowledge: Strong understanding of electromechanical products and ability to interpret construction specifications and drawings.
• Leadership: Excellent people management skills, with a demonstrated ability to motivate and lead a team. Prior experience m