District Operations Manager

Description

Company Description

Jump into a career at FOSS! It is no secret that at FOSS, we Love Water. We were founded on the premise that anyone can learn to swim well, unlocking opportunities for a lifetime. Since 1993, we’ve been helping kids and adults swim more safely and achieve their dreams. FOSS is a premier swim school with 29+ schools across the Midwest and we are poised for growth. You’ll find a welcoming place full of diverse perspectives where YOU, and your work, matter. Collaboration and a willingness to learn are keys to what drives us forward. 

Position Purpose

The District Operations Manager is responsible for collaborating with corporate leaders to implement district operational strategies to ensure organizational effectiveness and district profitability through leading, developing, and mentoring staff; planning, overseeing best practice adherence, ensuring high quality Swim Path curriculum, maintaining high levels of customer satisfaction; and ensuring optimal pool and facility standards. This leader is an action-oriented self-starter with a high level of people development, problem solving and process improvement skills. Join our FOSS Leadership team today!

This position is based out of our Chicago, Illinois metro and will oversee schools Glenview, Highland Park, Libertyville, South Barrington, and Sun Prairie,  

Job Functions

Operational and Financial Performance

• Collaborate with corporate leaders to plan and implement financial goals for district including lesson and retail revenue, controllable expenses, staffing levels, inventory management and other aspects of the district’s financial success.
• Participate in goal setting and change management processes and lead team to support meeting business goals.
• Lead school management team to plan and manage class enrollments, registration process, and customer engagement initiatives.
• Utilize KPI metrics to build plans of action and drive business results.
• Ensure a safe workplace by practicing company safety policies and procedures.

Staffing and Talent Management

• Create and maintain an effective staffing model across district to ensure high quality customer experiences.
• Develop talent to meet district and company leadership needs including a bench.
• Review and optimize organizational effectiveness by collaborating with corporate leaders to develop and implement people strategies that maintain an empowering and motivating work environment.
• Demonstrate the ability to build trusted and effective relationships to advance an organizational culture that lives the FOSS Cultural Pillars and Guiding Principles.
• Lead Onboarding activities to ensure new leaders are properly engaged in the company training program and are welcomed onto the team.
• Mentor and collaborate with leaders to set clear goals that empower and motivate them to meet priorities.
• Lead innovation and positive change in district and across the organization.
• Coach and counsel leaders regarding individual performance and other career development opportunities, taking corrective action when necessary.

Program Management

• Ensure school leaders are managing team SwimPath and program curriculum related requirements.
• Lead school management team through Program Evaluations, Level Recommendations, and Walk Back conversation best practices.

Customer Engagement and Community Partnership

• Build relationships with customers to create loyalty and excitement for the FOSS brand, purpose, programming, and community.
• Manage metrics such as OSAT to ensure quality standards are being met or exceeded.
• Manage escalated customer relations needs quickly and efficiently ensuring customer satisfaction.
• Collaborate with corporate leaders to plan and implement customer outreach and community engagement initiatives, partnering with external organizations or vendors as necessary.
• Function as a FOSS brand ambassador and champion for safe swimming programs.

Pool and General Facility Management

• Understand the operations of the pump room equipment and maintenance needs.
• Ensure school teams are following routine maintenance schedule for pool and pump room equipment and chemicals to uphold optimal working order and safety standards.
• Execute School Visit Guides monthly to track ongoing results and communicate wins and opportunities with the team in real time.

Education and Qualifications

• Bachelor’s degree or high school diploma with equivalent amount of hands-on experience or training necessary to meet the essential functions of the position.
• 3+ years of retail, health and fitness, restaura