District Manager 0484

The district manager is to oversee operations of assigned stores. The district manager is the immediate supervisor of the store managers and works closely with them to ensure that each store is a profit center, shows good sales growth, and follows all policies and procedures aimed at our company operating in the most economical and efficient way. He/she has full authority to make the managers accountable and will be required to report reoccurring operational problems to company management for appropriate action.

ESSENTIAL JOB FUNCTIONS

Coordinate weekly outside sales call schedule of store manager and any salesmen in the district, as well as reviewing monthly call summary. Make sales calls with store manager as needed. Ensure all team members are properly trained and provide friendly, professional service to all customers. This would include the addition and implementation of installer service specialists and counters where deemed appropriate. Ensure all stores participate in and support retail programs and sales promotions.

Implement/enforce use of new and/or on-going customer service programs, i.e., Hi-5, Dialing for Dollars, Image Maker, Price Low/Sell High, Related Sales, Low Price Guarantee, weekend customer service huddles, etc. Utilize the You Rock Program to recognize and award Box 4 performers.

Store operational performance procedures are audited on the District Manager Monthly Game Plans, Semi-Annual Check Sheet, and the weekly M.A.P. These ensure the store is operating at an efficient level and in accordance with company policies and procedures.

Assist manager in working with the Sales and Pricing Departments in establishing installer customer pricing along with appropriate walk-in pricing. Pricing should be customized so O’Reilly Auto Parts is competitive, but always maximizes the profit opportunity for that particular market. Closely manage noncompetitive price overrides and price matches to ensure validity and maximum profitability.

Many store operational procedures are coordinated with DC/office procedures to ensure maximum corporate profitability. Serve as a liaison between stores and DC/office management to solve any problems that may occur.

Assist manager in organizing management communications and tasks, such as the Team Weekly, To Do List, Price Bulletin, e-mail, etc., to ensure all directions are implemented within the allotted time frame. The district manager will be notified of communication issues as well as compliance problems in the stores and is to promptly follow up and solve them from an organizational standpoint. Prompt communications via notes, e-mail, worksheets, replies, etc., is essential to store operations.

Assist store manager in scheduling to provide the right amount of help at the right time. Store Payroll Percentages are to be evaluated daily, biweekly and at month-end to ensure store profitability and productivity are at acceptable levels.

Responsible for the hiring and dismissal process and performance evaluations for