Distribution Center Production Supervisor

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Production Supervisor is responsible for leading daily warehouse operations across pick, pack, and replenishment functions, with a primary focus on achieving and sustaining high service levels. This role ensures customer orders are fulfilled accurately, completely, and on time by driving team performance, maintaining process discipline, and proactively removing operational barriers.

The ideal candidate is a results-driven leader who thrives in a fast-paced distribution environment and prioritizes service excellence, productivity, and continuous improvement.

Shift: Monday - Friday starting at 5:30 AM with additional flexibility for overtime, during peak seasons, and periodic weekends. Subject to change.

Key Responsibilities:
Safety & Quality Compliance

• Enforce all safety standards and ensure a safe working environment.

• Conduct regular safety audits and address hazards immediately.

• Ensure quality standards are met to minimize errors, damages, and returns.

Service Level Execution (Primary Focus)

• Own and drive daily service level performance, ensuring all outbound orders meet on-time, in-full (OTIF) requirements.

• Monitor order flow, backlog, and cut-off times to proactively adjust labor and priorities.

• Escalate and resolve service risks in real time, coordinating with upstream/downstream teams (inventory, inbound, transportation).

• Ensure adherence to customer-specific requirements, including SLAs, special handling, and shipping timelines.

• Lead shift huddles focused on daily service targets, progress, and recovery plans.

Performance Management & Metrics

• Track and analyze key performance indicators, including: 

• Service Level / OTIF

• Pick & Pack Productivity

• Order Accuracy

• Replenishment Timeliness

• Backlog and Throughput

• Use data to identify trends, gaps, and improvement opportunities.

• Drive corrective actions to close performance gaps quickly.

Core Competencies

• Service Level Ownership – Relentless focus on meeting customer commitments.

• Operational Leadership – Ability to manage floor execution in real time.

• Problem Solving – Quick decision-making under pressure.

• Data-Driven Mindset – Uses metrics to drive performance.

• Communication – Clear, direct, and effective across all levels.

Required Qualifications

• 2+ years of experience working in a distribution, warehouse, logistics, manufacturing, or high-volume operations environment.

• 3+ years of leadership experience in distribution center or warehouse operations.

Preferred Qualifications

• Experience leading teams in a fast-paced operational environment

• Ability to interpret performance metrics and use data to drive decisions and accountability

• Strong communication, coaching, and problem-solving skills

• Working knowledge of safety practices and operational process discipline

• Ability to work flexible shifts, including weekends or overtime, based on business needs

• Proficiency with basic computer systems and operational reporting tools such as Warehouse Management System and MS Office

• Experience with warehouse management systems and labor planning

• Experience leading in receiving, inventory control, or high-volume throughput environments

• Bilingual communication skills.

• Associate’s or bachelor’s degree in operations, supply chain, business, or related field

Education

• High school diploma or GED required

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $85,068.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors incl