Dispatcher/ Customer Service Representative

Description

 Are you ready to be part of something BIGGER? 

Ace Solves It All in Kissimmee, FL is looking for dynamic Dispatcher/ Customer Service Representative to join a thriving business that believes in work life balance and cares about YOU!      

Job Description:

• Create and organize RNC Warranty, Startup and Miscellaneous service appointments efficiently and assures that all customer commitments are met while providing high-level service and a top-notch customer experience. 
• Receives emergency and non-emergency calls and emails from our builders and homeowners
• Prioritizes calls according to urgency, importance, and geographical location
• Responds to all service requests and books the calls in order of urgency
• Places orders for any warranty parts or supplies needed to complete warranty calls
• Performs warranty submissions with manufacturers and distributors to receive credits for parts purchased
• Registers model and serial numbers of installed equipment for new homeowners with the manufacturer

Job Requirements:

• Great Attitude
• Customer Service Oriented
• Excellent time management and organization skills
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Adaptable, flexible, and innovative team player
• Proven experience as a dispatcher or other relevant position
• Minimum of 1-2 Years of experience in a fast-paced business office setting with experience using Microsoft Office
• Fluent with Microsoft Word, Excel and PowerPoint

Job Benefits: We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training and growth plans. Come be a part of the team our customers call the finest in the industry.

• Reliable, Year-Round Work
• Weekly Paychecks
• Paid Time Off and Paid Holidays
• Comprehensive Medical, Dental and      Vision Benefits
• Company Matched 401k

Be part of something new and exciting. Join an integrity driven, family-oriented team. Take a leap towards something BIGGER!  Apply Now! 

Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws. This policy applies to all employment practices within our organization.